The ScotRail franchise is now in its ninth year. And we are proud to say that our Public Performance Measure (a combination of punctuality and reliability) and Customer Satisfaction have achieved record highs.
In that time, delays have been reduced by 50% and passenger numbers have increased by 20%. In April 2008 the Scottish Government awarded us a three-year franchise extension which will see us operating services for the Commonwealth Games in 2014.
Our investment programme has progressed at an unprecedented rate. It includes train refurbishments leading to improved reliability and a better overall journey experience, and station enhancements ranging from waiting rooms to upgraded lighting, ensuring a safer and more comfortable environment.
We’ve gained Investor in People status across the business – one of the largest private sector organisations to do so in Scotland.
Providing a safe and reliable service and continuous improvement to performance levels remain at the top of our agenda. We will continue to provide value for money services and to invest in train refurbishments leading to improve reliability and station enhancements to ensure a safer and more comfortable environment.
Along with Transport Scotland, industry partners and stakeholders, we aim to build a rail network for the 21st century – with the services to match.
Meet the team
Managing Director, ScotRail
Steve Montgomery is the Managing Director of ScotRail. The Johnstone-born rail chief promises more enhancements and investment in the drive for further improvements and excellence.
Steve has a strong rail operation and safety background and has been in the industry for over 25 years. After privatisation he was appointed as the Passenger Service Manager for the Glasgow Queen Street, Edinburgh and North of Scotland areas in 1997. Steve has since held various senior posts before becoming Operations and Safety Director when FirstGroup took over the franchise. In his spare time, Steve is a keen gardener.
The Executive Team is:
Steve Montgomery, Managing Director
Kenny McPhail, Finance Director
Jacqueline Dey, Operations and Safety Director
Sean Duffy, Commercial Director
Julie McComasky, HR Director
Ken Docherty, Engineering Director
Pat Callaghan, Director of Facilities and Building Services
Jerry Farquharson, Director of Business Planning
Jacqueline Taggart, Director of Customer Services
First ScotRail Limited. Registered in Scotland.
Number SC185018 395 King Street, Aberdeen AB24 5RP