Getting a seat
First ScotRail try to match the number of seats to demand. But without a reservation, we can't guarantee you a seat, particularly at peak times.
For all services, no one should have to stand for more than 10 minutes, except for non-stop services between Glasgow and Paisley Gilmour Street.
Making a Reservation
It's always wise to try and book your seat. Reservations are available on many of our trains, particularly longer routes. For your personal comfort, we strongly recommend making reservations for these journeys.
Seat reservations are free and can be booked up to 1800 hours the day before you travel. You must have paid for your ticket when you make your reservation. In the unlikely event that we can't meet your reservation, we will try to reseat you elsewhere on the train. Failing this, we will give you National Rail travel vouchers worth at least 5% of the cost of your ticket.
All First ScotRail services are non-smoking.
Reservations are essential for all our sleeper services. You can normally make your reservation up to three months in advance.
If for any reason we can't meet your reservation, we will try to find you an alternative berth. Failing this, we will provide you with alternative transport or overnight accommodation. In the unlikely event that this should happen, we will, of course, refund your ticket and pay additional compensation for the inconvenience caused.
First ScotRail welcomes cyclists and bikes go free on our trains. However, space for cycles is limited, so please try to book in advance. You can do this by calling our Customer Contact Centre on 0330 303 0111. A full list of reservable services is available online.
On non-reservable services, cycle space is limited and cannot be guaranteed. If no cycle space is available, it will be necessary to travel on the next service where cycle space is available.