Contact us

General Enquiries

For all general enquiries please email scotrail.enquiries@firstgroup.com.

Feedback

If you're happy with the service you've received from a member of ScotRail staff, then please tell us about it by using this form.

Services

To comment on our train services or provide us with feedback, please use the feedback form.

Other Enquiries

Alternatively contact our Customer Relations Department at:

ScotRail Customer Relations
PO BOX 7030, Fort William, PH33 6WX

Tel: 0845 601 5929
Email: scotrailcustomer.relations@firstgroup.com

Job Opportunities

careers@firstgroup.com 

ScotRail is operated by FirstGroup