Access news

We’re always trying to improve facilities for our disabled customers. Because of this - and because of improvement works in general, some stations may close temporarily while facilities are upgraded. Engineering works can also affect access.

Check this page regularly to stay up-to-date with access news on the ScotRail network

Important Information  

Due to the extreme weather condition between Christmas and New Year, a number of our stations were severely damaged. As a result, Network Rail have had to repair these damages including temporary removal of platform tactiles at some of the stations due to safety concerns. They have prioritised the immediate safety concerns to keep the stations operational and plan to re-install the platform tactiles in future.

Please click here to see which stations have been affected.

ScotRail Rolling Stock Accessibility Information

We are continuing making improvements to benefit our customers and as a result we have compiled information about our rolling stock to give you an insight of the facilities you can expect when travelling on our trains.

We have also given you information of the routes operated by our rolling stock in order to make it easy for you to plan your journey.

Please click here for more information 

Ongoing Works at Stations

There is a lot of stations where work is ongoing to improve accessiblity and we advise that disabled people travelling to or from these stations who need assistance should contact our Assisted Travel Team on; 0800 912 2 901 and 18001 0800 912 2 901 (Text Relay, for hard of hearing).  

Below are some of the stations where work is currently ongoing or planned; 

Bathgate
Due to the ongoing works to re-open the Airdrie to Bathgate line, this station will close in October and set to be demolished. A new station is being built and will be open in time for the re-opening of the new line.

Airdrie
Works to re-open the line between Airdrie and Bathgate by December 2010 may affect access. To arrange for assistance, please contact ScotRail Assisted Travel. 

Drumgelloch
This station is closed. A new station is being built and will be ready for the re-opening of the line by December 2010. 

Gourock
Network Rail plans to rebuild the station during this year may affect accessibility at this station during construction. The first phase of this work is programmed to be completed by November 2010. 

Engineering Works

As part of improvements to the railway network, Network rail constantly carry out engineering works which may affect travel plans.
Please click here to get all the details including timetable for completion and other engineering work planned on our network

Your station described to you

ScotaRail is working in partnership with Transport Scotland to explore the provision of information to visually impaired customers where they will learn about their station before they get to the station. This trial, which is developed by Discribe On-Line is aimed at helping visually impaired customers to orientate themselves when they arrive at stations. By clicking on each of the stations below, you will be able to find out more information about the station. Aberdeen, Anniesland, Ardrossan Harbour, Argyle Street, Ayr, Bellshill, Bishopbriggs, Brunstane, Camelon, Crosshill, Dumfries, Dunfermline Town, Dyce, Elgin, Edinburgh Waverley, Glasgow Queen Street, Haymarket, Johnstone, Kilwinning, Kirkcaldy, Larbert, Largs, Linlithgow, Lockerbie, Paisley Gilmour Street, Perth, Dundee, Inverkeithing, Inverness, Mallaig, Milngavie, Mount Florida, Polmont,  Stirling, Uddingston, Oban, Wemyss Bay, and Westerton. You can also click here for more information on other stations, Describe-online