Legal notice

Copyright and Trade Marks

This site contains copyright and trade mark material belonging to FirstGroup and its wholly owned subsidiary companies. You have authority to use the site only as is reasonably required for your own personal use in connection with the use of the online ticketing system.

Disclaimer

Full details for each company are included in the terms and conditions for each individual company. Please note that alternative ticket types and fares to those retailed through this site will be available through normal sales outlets.
If you require assistance or further information on other fares available or the most appropriate ticket for you, please contact your local First bus company.

Security

By security we mean the ways we make sure that the information you send us remains secure. We also have a Privacy Statement.

If you don't find your concern addressed here, feel free to contact us by e-mail using the feedback form on this site.

Is My Credit Card Information Secure?

FirstGroup offer a range of e-commerce sites and since these went live in January 2000 there have been no confirmed cases of fraud reported by customers as a result of credit card purchases made here.

Why Do I Hear So Much About Security On The Internet?

Several things conspire to make Internet security a newsworthy item. First, it is relatively new, so people wonder, talk and write about it. Secondly, the Internet is 'technology' so people find it interesting to discuss and tend to be a little suspicious of it.

The Internet has always thrived on openness. It has been the 'Internet Way' for someone to release something – a piece of software, a networking application, a security protocol – then have lots of smart people try to find the flaws in it, lending their ideas to make it better. It has proven to be a remarkably effective development process. But for people unfamiliar with it, to see each new item get pounced on and picked apart, can be rather disconcerting.

In order to be accurate we need to be quite detailed here.

When buying something on the Internet there are three things to be sure of:

1. Data is strongly encrypted
2. The site you are doing business with is the site you think it is
3. The site you are doing business with processes your credit card and address information in a safe and responsible manner

Points i. and ii. are taken care of by SSL (Secure Sockets Layer), the Industry Standard protocol that this site uses to communicate with secure browsers like Netscape and Internet Explorer. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. (You don't have to know whether your browser supports secure transactions – if it doesn't, you won't be able to complete the checkout process.) We've included a visual representation below of what to look for in your browser window to see if you're viewing a site securely.

Many security experts say the most important thing is what happens once the merchant receives your order. On this site, we take several steps to keep things on our end as safe as possible. For example, we keep orders encrypted until we're ready to process them. We process orders several times each hour, so they don't 'sit' anywhere very long. We do order processing on machines that aren't connected to the Internet and finally, we don't keep a copy of your credit card number on file. While this is a minor inconvenience – whether ordering on the Internet or by phone, you have to give us the number every time you order – we believe it's the safest and most honest way to do business.