Mobility Scooters

Mobility Scooters on ScotRail services

Light Travel Scooters can be carried on all ScotRail services including Sleepers (with the exception of the Fort William sleeper where the guard’s van detaches at Edinburgh), subject to the following conditions:

• Bookings must be made in advance through the ScotRail Assisted Travel helpline on 0800 912 2901 or 18001 0800 912 2901 (Typetalk, for the hard of hearing) 
• Scooters are restricted to one per train unless the train the customer is using has second wheelchair space and it is important to pre-book to avoid disappointment.
• Customers wishing to travel using light scooters must be capable of sufficient mobility to transfer to a seat on the train. The scooter manufacturer’s instructions normally specify that you cannot travel sitting on the scooter whilst travelling in another vehicle.
• Scooters must be stowed in the designated Disabled/Wheelchair areas.
• Scooters must not have a canopy or a rear fitted basket where this would make the scooter too large for the available space.
• On sleeper services a scooter will take up 2 bicycle reservations and is to be stored in the guard’s van.
  
  Scooters that can be accepted
  Only Light Travel Scooters or those with a similar design/specification will be accepted. Light Travel Scooters are the only models that can be safely and efficiently manoeuvred to the Disabled space where the scooter has to be stowed during the course of the journey.
  
  Booking Process
  When booking, you will be asked :
  
  1. What type of scooter do you have?
  Refer to the ‘Owners Manual’. This will give the size and measurements of the scooter. Some of the manuals will give maximum user weight and turning radius which should not be more than 99 cm (see table below). Scooters which meet the following criteria can be carried.
  
  Maximum dimensions
  Maximum length 104cm (41”)
  Maximum width 56cm (22”)
  Maximum user weight 136kgs (300lbs – 21 stones)
  Maximum turning radius 99cm (39”)
  
  2. Are you able to transfer yourself from the scooter to a seat without staff assistance?
  This is important as no one is allowed to travel on the train while seated on the scooter. This will also help operations if the scooter has to be pushed in/out of the train. We regret that if the customer has no mobility the booking cannot be accepted.
  
  Further instructions
  When the scooter is parked it must be immobilised by:
• Key taken off/out or
• Battery removed or
• Switch operated, depending on type of scooter controls

Please note that this policy only applies to ScotRail services and if you intend to travel with or if your journey involves other Train Operators, you need to find out if your scooter can be accepted.