ScotRail named UK Public Transport Operator of the Year

Thursday 23 July 2009 

ScotRail was named Public Transport Operator of the Year at the prestigious National Transport Awards in London last night.

The UK accolade follows ScotRail achieving record highs in punctuality and reliability and customer satisfaction over the past year – at 94.2% and 90% respectively.

The judges also recognised a significant increase in train services, passenger growth of more than 20%, and delays down by 50% since the franchise start.

Professor David Begg, the Transport Times publisher who chaired the judges’ panel, said: “Once again ScotRail has demonstrated that they are the best rail operator in the UK. Its performance continues to go from strength to strength and this is reflected in improved passenger satisfaction levels and increasing passenger numbers.”

Steve Montgomery, ScotRail's managing director, said of the award: “It is testament to all our hard work in delivering customer growth, improved performance and significant investment in trains and at stations.

“Further improved performance remains a core objective and we will continue to work with industry partners to exceed expectations under a strategy focused on the customer and a duty to perform at the highest standards.”

The awards - hosted by writer, broadcaster and television presenter Hardeep Singh Kohli – attracted more than 700 transport professionals to the ceremony at the Grosvenor House Hotel, London.

Media Enquiries
Iain Wilson/ Clare Meikle
ScotRail Communications
T    0141 335 4565/0141 335 5152

Notes to Editors
Photos of the event/winners are available via Simply Photography
www.simply-photography.co.uk

The National Transport Awards, in association with Transport Times magazine, are supported by the Department for Transport and the Local Transport Planning Network. The awards were judged by Transport Times publisher Professor David Begg, Baroness Ros Scott, Andy Southern, managing director for transport planning at consultant Atkins and Nick Bisson, director of regional and local transport policy, Department for Transport.