What features do these trains have?
• Air conditioning
• CCTV for passenger security
• Power sockets for laptops
• Luggage racks
• Two spaces in each three- and four-carriage train for wheelchair customers in an inclusive layout
• Two spaces for cycles in each three and four-carriage trains. Cycles can also be carried in vestibules.
• Accessible toilets in each train, with an additional toilet in trains with four carriages
• Through gangways are provided, when two trains are operated together.
What are the trains like inside?
There will be two seats either side of a central passenger aisle. This 2+2 layout provides better comfort and more space for seated and standing passengers. (In a 3 + 2 combination, the middle seat is often left empty.)
Approximately two-thirds of the seating is in four-seat bays (facing each other, with a small table between them). The remainder are airline-style.
The half-width tables make it easier for passengers to get into and out of window seats.
Why end gangways?
The cab-end gangway will allow passengers and customer service staff to access the full length of the train.
Do the doors have sensors?
Yes. They will detect if someone or something has not yet cleared the doorway and re-open if necessary.
What type of flooring has been specified?
Due to expected high passenger volumes, high quality linoleum is most suitable in terms of maintenance and ongoing appearance. This ensures that the quality of the train features remain high for passengers.
What’s the colour scheme inside?
The colour scheme is based on the brand created by Transport Scotland for Scotland’s railway.
Where does the air con feed in?
Warm air is fed in at floor level; cool air from the ceiling.
How many bins are there within each carriage?
Two – one per vestibule.
How will the Class 380s cater for cyclists?
Two designated spaces will be provided within each 4- and 3- carriage train. These should be used first. In addition, and at the discretion of on-train staff, cycles can also be stored in the vestibule areas, as per the current arrangements on electric trains in Strathclyde. Bikes cannot be taken through gangways.
On North Berwick-Edinburgh services, four carriage trains means a total of eight vestibules. We’ve tried to strike the right balance. To provide the same level of secured cycle provision as currently exists with the Class 322s would reduce the number of seats available for passengers by more than 100 across the entire fleet. We do not believe this is fair, or best use of public sector funding.
When storing cycles in vestibules, customers are asked to observe the following guidelines:
• Place cycles on the right hand side of the train (facing direction of travel) as there are generally fewer platforms on this side
• Stay with or near to your bike at all times
• Check regularly to ensure it is not causing an obstruction, especially on the approach to stations
Are the designated cycle spaces shared with any other users?
The modular cycle stowage design is deliberately separate from the wheelchair accommodation. Drop down seats are fitted so that, if the cycle storage is not being used, more passengers can be seated.
What do cyclists do if the tip-up seats are already taken when they board?
We will have clear labelling above the tip-up seats, indicating that this is a priority area for cycles. Our overall aim is for a flexible area that can be used for other purposes when not required by cyclists, eg, tip-up seats with a clear floor areas where a child’s buggy could stand. We’ve avoided using wheel guides to keep the floor area clear and free of tipping hazards. Overhead racks have also been avoided for similar safety reasons.
Where is the cycle storage located on a Class 380?
It is always at the inner end of a driving coach.
What if the train is really busy?
Train staff may not be able to accept additional cycles if the train becomes busy and the vestibules are full. However, customers with cycles already on board will be allowed to remain.
Any plans for business class/wifi/catering?
No plans at this stage.
How many toilets will be available?
The three-carriage trains will have one wheelchair accessible toilet. Four-carriage trains will have an additional standard toilet as well. This meets current legislation.
How will the door controls work?
All toilet doors will be fitted with simple, accessible controls with a positive and intuitive locking function.
Can you tell me more about the train toilets in terms of reliability?
ScotRail has specified to Siemens the need for the highest quality of components to ensure maximum reliability. Lessons have been learned for previous toilet designs. The water tanks will have a higher capacity than the trains they are replacing, enabling them to operate for longer without the need for topping up.
What about prams and buggies?
We ask staff to adopt a common sense approach to accommodating prams and buggies on our trains. On board staff are trained to ensure that the safety of all passengers is maintained and that aisles and doorways are kept clear.
The areas designated for wheelchairs may be used by prams and buggies when they are not needed by wheelchair users. However, if a wheelchair user subsequently boards the train, the pram has to be moved to allow the customer priority access. The vestibules on the Class 380 trains are also suitable for storing childrens prams and buggies.
What about baby changing facilities?
These are provided.
