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Glasgow Queen Street (GLQ)

Station information

Rail Station
North Hanover Street
Glasgow
G1 2AF

Staffing

Staffing LevelFull time
CCTVYes

Information Systems

CISDeparture Screens
Announcements
Arrival Screens

Ticket Buying and Collection

Ticket Office HoursMonday - Friday 05:00 to 23:55
Saturday 05:00 to 23:55
Sunday 07:10 to 23:55
Pre-purchase collectionYes
Ticket CounterNo
Ticket Machine AvailableYes
Ticket Machine Self ServiceNo

General Services

Customer Service AvailableNo
Customer Service

scotrailcustomer.relations'firstgroup.com 

Left Luggage AvailableYes
Left Luggage - Web Addresshttp://www.nationalrail.co.uk/
Lost Property AvailableYes
Lost Property - Web Addresshttp://www.nationalrail.co.uk/

Station Facilities

PayphonesYes
Payphones - UsageCards and Coins
First Class Lounge AvailableNo
First Class Lounge Note

Between Monday and Friday, First Class Lounge facilities are available at The Millennium Hotel, next to the station.

Tickets Accepted

First Business Class only

Facilities

Fax, telephone

Refreshments

Complimentary tea, coffee or mineral water

Wi-Fi

Yes

Shower

No

Concessions for Standard Class sleeper customers

No 

Seated Area AvailableYes
Waiting Room AvailableYes
Trolleys AvailableYes
Refreshments AvailableYes
Refreshments NoteCoffee shop Coffee kiosk Cold drinks vending machine Public House/Bar
Toilets AvailableYes
Baby Changing AvailableYes
Showers AvailableNo
Wi-Fi AvailableNo
Wi-Fi Note

Find WiFi Hotspots around Glasgow Queen Street station

Web Kiosk AvailableNo
Post Box AvailableYes
Tourist Information Office AvailableNo
ATM AvailableYes
Bureau De Change AvailableNo

Accessibility

HelplineNo
Helpline NoteTel: 0800 912 2901; 18001 0800 912 2901 (for the hard of hearing)
Helpline - Web Addresshttp://www.nationalrail.co.uk/
Customer Help Points AvailableYes
Staff Help AvailableNo
Staffing HoursMonday - Friday 05:10 to 23:55
Sunday 07:10 to 23:55
Accessible Ticket MachinesYes
Accessible Booking Office Counter AvailableYes
Ramp For Train AccessYes
Accessible ToiletsNo
Step Free Access CoverageNo
Step Free Access Note

Level access to ticket office and platforms. There is RNIB REACT guidance system which is an audible direction system for the visually impaired customers. A fob is required to activate the system.

Lift access to low level platforms 8 and 9 is located on platform 7.

Set Down / Pick Up pointsNo
Wheelchairs AvailableYes
Induction LoopYes

Transport Links

Cycle Storage AvailableYes
Cycle Storage - Spaces20
Cycle Storage - ShelteredYes
Cycle Storage - CCTVYes
Cycle Storage - Locationadditional cycle parking located on Dundas St
Cycle Storage - TypesStands
Car Park 1Station Car Park
Car Park 1 - AvailableNo
Car Park 1 - Spaces76
Car Park 1 - Charges per hourN/A
Taxi RankYes
Taxi Rank Notevisit www.traintaxi.co.uk for details of taxis available for hire
Bus ServicesYes
Bus Services Notefor details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Metro ServicesYes
Metro Services NoteInterchange station for SPT Subway
AirportYes
Airport NoteAn express bus service links Glasgow city centre with Glasgow Airport. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Cycle HireYes
Cycle Hire NoteGear of Glasgow www.gearbikes.com