WEATHER-RELATED SERVICE DISRUPTION
The forecast is for a return to more colder and snowy weather in the next couple of days and much activity has been taking place to make the most of this respite to prepare for the severe weather on its way.
ScotRail teams are meeting daily and feeding into the Scottish Government's special multi-agency response to plan for the return of the freezing weather and to ensure we run as many services as possible.
We're working to get trains back into service following damage caused by frozen blocks of packed snow and ice falling from undercarriages and bouncing back upwards. This involves repairs and comprehensive safety checks. In the meantime, some trains will have fewer carriages.
We apologise for any inconvenience and thank customers for their patience and understanding during these conditions.
How is ScotRail preparing for extreme weather?
- Our engineering staff have successfully trialled fitting 'skirts' and hot air blowers on trains in a bid to remove snow and ice from the undercarriages more quickly.
- We are doubling the number of high pressure water lances at depots to remove compacted ice and boosting the ambient heating in all our depots.
- More than 60 contractors have been brought in to help keep stations clear of snow and work on trains overnight.
- We are providing more high-visibility customer service staff to look after people at key stations – including Edinburgh Waverley, Glasgow Queen Street and Aberdeen.
- As you can see, we have simplified our homepage to improve access and navigation at a time when we have been seeing more than seven times the usual web traffic.
How can I be kept up to date with ScotRail service disruptions?
- Click the link below to access JourneyCheck which provides – as near as possible - real time travel updates. We have enhanced this service to better deal with the sheer volume and speed of timetable changes.
- JourneyCheck can also be accessed at pda.jcheck.com/fsr via PDA or smartphone.
- Sign up for JourneyAlert to receive free texts to your mobile phone before your journey is due to begin.
- Follow us on Twitter. We will post updates and respond to as many enquiries as possible between 0700 and 2200 hrs seven days a week.
Postal deliveries to ScotRail Customer Relations at Fort William have been affected by the recent severe weather. We apologise for any delays in responding due to some mail taking longer to arrive and volumes of correspondence.