Glasgow Queen Street toolkit for employees and businesses

Glasgow Queen Street Tunnel is closing on 20 March for 20 weeks.

The railway is very much open for business but the tunnel improvements mean that your employees or members, who normally travel in and out of Queen Street High Level station, will need to make changes. This is likely to include setting off earlier and allowing more time to get where they need to go.

We have introduced a new timetable that will keep people moving while the work is going on, with services diverted to either Queen Street Low Level or Glasgow Central.

View timetables

We are determined to make sure that everyone has access to all of the information that they need to make a choice about what to do. And you can help.

The information on this page can be downloaded and added to your own intranet, emailed out to staff/members or pinned on noticeboards.

Businesses: If you need anything else, please contact us at communications@scotrail.co.uk

Staff/members: Check your journey online or via the ScotRail app. You can also get more information from customer.relations@scotrail.co.uk, or by tweeting us @ScotRail

Download resources for your own intranet and noticeboards, or to email to staff/members:

Keeping you moving during the Glasgow Queen Street tunnel closure.

As part of our preparations to deliver faster, longer, greener trains for Scotland, Glasgow Queen Street High Level tunnel closed for 20 weeks on Sunday 20 March. It will re-open on Monday 8 August.

The closure allows Network Rail to replace 1,800m of concrete ‘slab’ track just before and inside the tunnel that leads into Glasgow Queen Street High Level station.

No. Glasgow Queen Street Low Level station remains open and many trains are diverted there.

The 40 year old track bed within the tunnel is deteriorating and needs to be replaced to ensure the continuing safe operation of train services to and from Glasgow Queen Street High Level.

Doing the work now also means that existing class 380 electric trains will be able to operate at their optimum performance levels when they begin running from December 2016. New Hitachi electric trains will begin operating on the Edinburgh - Glasgow via Falkirk High route in the autumn of 2017, with the full roll out on this line in December 2017.

The best advice we can give is:

  • Check your journey online
  • Take a look at the diversion map
  • Aim to set off earlier than normal. Trains are still running but most journeys take longer because of the diversions to and from Glasgow Queen Street Low Level. Some trains are also reduced in frequency
  • Be prepared to queue, particularly at peak times, if you normally use Edinburgh Waverley or Glasgow Queen Street stations. At Queen Street, a ‘one way’ system is in operation to and from Low Level platforms so please follow instructions from customer service staff.

Impact on train services during the Glasgow Queen Street tunnel closure.

Trains cannot access Queen Street High Level while the tunnel is closed. We’ve prepared temporary timetables to ensure that the vast majority of customers are still able to travel to and from Glasgow by train.

Some services are diverted to Queen Street Low Level, whilst longer distance trains from Aberdeen and Inverness use Glasgow Central instead.

Most direct journey opportunities by train are still maintained, however, the majority have been retimed and some take longer.

There’s a limit to the number of services that can pass through Queen Street Low Level station, which means we can't run as many peak time trains. However, where possible, we’ve maximised capacity on services that are running by adding carriages.

Information about Glasgow Queen Street station and facilities during the tunnel closure.

The booking office, toilets, left luggage and low level station access points (including lifts) remain open, and a 3m wide walkway has been maintained across the concourse to allow customers to walk through the station. At peak times, queuing systems are in operation just outside Dundas St and Hanover St entrances, so we've erected temporary marquees to protect customers from the elements.

No, the tunnel works are unconnected to the wider plans to enlarge and redevelop the station and surrounding area. When the High Level station re-opens it will not look as it does now; most of the station will be cordoned off as building and refurbishment work continues.

We carried out research to assess whether commercial bus operators would be able to accommodate rail customers who normally travel from Strathclyde train stations. Our findings confirmed that, on most routes, the existing bus services had sufficient capacity to cater for customers who might prefer to switch to bus during the tunnel closure.

There are two exceptions. We've agreed with First Glasgow to run additional peak time service buses to/from Bishopbriggs and Lenzie throughout the tunnel closure because of the high numbers who commute to Glasgow from these locations. These offer journey times of around 20 minutes so may be faster than the diverted train journeys.