| Opening hours | Monday - Sunday: 04:45 to 00:30 |
| Staffing Level | Part Time |
| Staffing Hours | Monday - Friday: 06:15 to 21:30 Saturday: 06:15 to 19:15 Sunday: 09:00 to 21:30 |
| CCTV | Yes |
| CCTV Coverage | Within Station Car Park Cycle Storage |
| CIS | Departure Screens Arrival Screens Announcements |
| Help point | Staffed Response |
| Ticket Office Hours | Monday - Friday: 06:15 to 21:30 Saturday: 06:15 to 19:15 Sunday: 09:00 to 21:30 |
| Pre-purchase collection | Yes |
| Ticket Counter | Yes |
| Ticket Machine Available | Yes |
| Ticket Machine Location | On the concourse, inside and outside the Travel Centre |
| Penalty Fares | Penalty Fares do not apply when travelling from Aberdeen station. |
| Telesales Available | Yes |
| Telesales Number | 08457 55 00 33 |
| Customer Service | Yes |
| Left Luggage Available | Yes |
| Left Luggage Note | Open 0730-2130 Monday to Saturday 0900-1700 Sunday |
| Lost Property Available | No |
| Lost Property Note | Lost Property is held at: ScotRail Lost Property Office, Glasgow Queen Street Station, North Hanover Street, Glasgow G1 2AF Tele. 0141 335 3276 Opening hours 0700-1900 Monday- Saturday Closed Sunday |
| First Class Lounge - Opening Hours | Monday - Friday: 06:15 to 21:30 Saturday: 06:15 to 19:15 Sunday: 09:00 to 21:30 |
| First Class Lounge Note | Located Next to the booking office Tickets accepted Advance Loyalty Club members can also use all ScotRail First Class Lounges on presentation of their membership card as well as ANY type of ticket valid for travel on ScotRail services that day. Tickets not valid on ScotRail services cannot be accepted. Facilities Screens with updated train information, digital freeview television, papers, magazines Refreshments Complimentary refreshments and light snacks Wi-Fi Yes Showers Yes |
| Seated Area Available | Yes |
| Waiting Room Available | Yes |
| Waiting Room Note | Covered concourse and canopy over platforms |
| Women Only Waiting Room Available | No |
| Trolleys Available | Yes |
| Refreshments Available | Yes |
| Toilets Available | Yes |
| Baby Changing Available | Yes |
| Showers Available | Yes |
| Payphones | Yes |
| Payphones - Usage | Cards And Coins |
| Wi-Fi Available | No |
| Wi-Fi Note | Find WiFi Hotspots around Aberdeen station |
| Web Kiosk Available | No |
| Post Box Available | Yes |
| Tourist Information Office Available | No |
| ATM Available | Yes |
| Bureau De Change Available | No |
| Helpline | To arrrange assistance for your journey, please telephone 0800 912 2 901 or use Text Relay, (for the hard of hearing) on 18001 0800 912 2 901. |
| Customer Help Points Available | Yes |
| Staff Help Available | |
| Staffing Hours | Monday - Friday: 06:15 to 19:30 Saturday: 06:15 to 19:15 Sunday: 08:45 to 18:00 |
| Induction Loop | Yes |
| Accessible Ticket Machines | Yes |
| Accessible Booking Office Counter Available | Yes |
| Ramp For Train Access | Yes |
| Ramp For Train Access Note | If you need assistance we recommend that you book at least 24 hours in advance of travel All trains carry a ramp for wheelchair access Please seek assistance from station staff |
| Accessible Taxis | Yes |
| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Step Free Access Coverage | Whole Station |
| Set Down / Pick Up points | Yes |
| Disabled Parking | Yes |
| Disabled Parking Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge Parking is free for disabled customers displaying a valid International Blue Badge |
| Accessible Car Park Equipment | No |
| Wheelchairs Available | Yes |
| Minimum Connection Time (mins) | 5 |
| Cycle Storage Available | Yes |
| Cycle Storage - Spaces | 5 |
| Cycle Storage - Sheltered | Unknown |
| Cycle Storage - CCTV | No |
| Cycle Storage - Types | Stands |
| Car Park 1 | South College Street Car Park |
| Car Park 1 - Opening Hours | Monday - Sunday: 24 hours |
| Car Park 1 - Spaces | 188 |
| Car Park 1 - Note | First 20 minutes is free. 20 minutes to 4 hours:£3.50 Daily fee:£6.00 Vehicles parked overnight are charged at the daily rate plus the appropriate fee |
| Taxi Rank | Yes |
| Bus Services | Yes |
| Bus Services Note | Bus station immediately outside station entrance. 'First' operate a network of daily, frequent bus routes around the city. For details: www.firstgroup.com/ukbus Buy an Aberdeen PLUSBUS ticket with your train ticket, for discount price, unlimited bus travel around the city. For details: www.plusbus.info |
| Metro Services | No |
| Airport | Yes |
| Airport Note | Aberdeen Airport is located near Dyce Station. Aberdeen city centre (Union Street) - Aberdeen Airport, daily, frequent bus route 27 operated by 'First'. www.firstgroup.com/ukbus |
| Port | Yes |
| Port Note | Aberdeen Harbour, 500metres east of the station |
| Car Hire | No |
| Cycle Hire | No |
