| Opening hours | Monday - Sunday: 24 hours |
| Station Alerts | Please note that passengers going to Carlisle who need assistance should not be asked to report at booking office. They should be asked to go straight to the platform for Carlisle. |
| Staffing Level | Part Time |
| Staffing Hours | Monday - Saturday: 06:35 to 19:30 Sunday: 10:30 to 19:55 |
| CCTV | Yes |
| CCTV Coverage | Within Station Car Park |
| CIS | Departure Screens Arrival Screens |
| Help point | Staffed Response |
| Ticket Office Hours | Monday - Saturday: 06:35 to 19:30 Sunday: 10:30 to 19:55 |
| Pre-purchase collection | Yes |
| Ticket Counter | Yes |
| Ticket Machine Available | No |
| Penalty Fares | Penalty Fares do not apply when travelling from Dumfries station. |
| Telesales Available | No |
| Telesales Number | 08457 55 00 33 |
| Customer Service | No |
| Left Luggage Available | No |
| Lost Property Available | No |
| Lost Property Note | Lost Property is held at: ScotRail Lost Property Office, Glasgow Queen Street Station, North Hanover Street, Glasgow G1 2AF Tele. 0141 335 3276 Opening hours 0700-1900 Monday- Saturday Closed Sunday |
| First Class Lounge Available | No |
| Seated Area Available | Yes |
| Waiting Room Available | Yes |
| Women Only Waiting Room Available | No |
| Trolleys Available | No |
| Refreshments Available | Yes |
| Refreshments Note | Coffee shop |
| Toilets Available | Yes |
| Baby Changing Available | Yes |
| Showers Available | No |
| Payphones | Yes |
| Payphones - Usage | Cards And Coins |
| Wi-Fi Available | No |
| Wi-Fi Note | |
| Web Kiosk Available | No |
| Post Box Available | No |
| Tourist Information Office Available | No |
| ATM Available | No |
| Bureau De Change Available | No |
| Helpline | To arrrange assistance for your journey, please call 0800 912 2 901 or use Text Relay service (for the hard of hearing) on 18001 0800 912 2 901. |
| Customer Help Points Available | Yes |
| Staff Help Available | |
| Staffing Hours | Monday - Saturday: 06:35 to 19:30 Sunday: 10:30 to 19:55 |
| Induction Loop | Yes |
| Accessible Ticket Machines | No |
| Accessible Booking Office Counter Available | Yes |
| Ramp For Train Access | Yes |
| Ramp For Train Access Note | If you need assistance we recommend that you book at least 24 hours in advance of travel All trains carry a ramp for wheelchair access |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Step Free Access | Yes |
| Step Free Access Coverage | Partial Station |
| Set Down / Pick Up points | Yes |
| Disabled Parking | Yes |
| Disabled Parking Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge Parking is free for disabled customers displaying a valid International Blue Badge |
| Accessible Car Park Equipment | No |
| Wheelchairs Available | Yes |
| Minimum Connection Time (mins) | 5 |
| Cycle Storage Available | Yes |
| Cycle Storage - Spaces | 10 |
| Cycle Storage - Sheltered | Unknown |
| Cycle Storage - CCTV | No |
| Cycle Storage - Types | Stands |
| Car Park 1 | Station Car Park |
| Car Park 1 - Opening Hours | Monday - Sunday: 24 hours |
| Car Park 1 - Spaces | 134 |
| Taxi Rank | Yes |
| Taxi Rank Note | www.traintaxi.co.uk |
| Bus Services | Yes |
| Bus Services Note | Stagecoach operates a network of regular local bus routes around Dumfries and to surrounding towns and villages. For route maps and timetables: Buy a Dumfries PLUSBUS ticket with your train ticket, for unlimited bus travel around the town. For details: Bus stops are located on nearby roads a few minutes walk from the rail station. |
| Metro Services | No |
| Airport | No |
| Port | No |
| Car Hire | Yes |
| Car Hire Note | Glenvarigill - Platform 2 Tel. 01387266550 |
| Cycle Hire | No |
