| Opening hours | Monday - Sunday: 05:00 to 00:30 |
| Staffing Level | Full Time |
| Staffing Hours | Monday - Saturday: 05:10 to 23:55 Sunday: 07:10 to 23:55 |
| CCTV | Yes |
| CCTV Coverage | Within Station Car Park Cycle Storage |
| CIS | Departure Screens Arrival Screens Announcements |
| Help point | Staffed Response |
| Ticket Office Hours | Monday - Saturday: 05:00 to 23:55 Sunday: 07:10 to 23:55 |
| Pre-purchase collection | Yes |
| Ticket Counter | Yes |
| Ticket Machine Available | Yes |
| Penalty Fares | Penalty Fares do not apply when travelling from Glasgow Queen Street station. |
| Telesales Available | No |
| Telesales Number | 08457 55 00 33 |
| Customer Service | No |
| Left Luggage Available | Yes |
| Lost Property Available | Yes |
| Lost Property Note | Lost Property is held at: ScotRail Lost Property Office, Glasgow Queen Street Station, North Hanover Street, Glasgow G1 2AF Tele. 0141 335 3276 Opening hours 0700-1900 Monday- Saturday Closed Sunday |
| First Class Lounge Available | No |
| First Class Lounge Note | Between Monday and Friday, First Class Lounge facilities are available at The Millennium Hotel, next to the station. Tickets Accepted First Business Class only Facilities Fax, telephone Refreshments Complimentary tea, coffee or mineral water Wi-Fi Yes Shower No Concessions for Standard Class sleeper customers No |
| Seated Area Available | Yes |
| Waiting Room Available | Yes |
| Women Only Waiting Room Available | No |
| Trolleys Available | Yes |
| Refreshments Available | Yes |
| Refreshments Note | Coffee shop Coffee kiosk Cold drinks vending machine Public House/Bar |
| Toilets Available | Yes |
| Baby Changing Available | Yes |
| Showers Available | No |
| Payphones | Yes |
| Payphones - Usage | Cards And Coins |
| Wi-Fi Available | No |
| Wi-Fi Note | Find WiFi Hotspots around Glasgow Queen Street station |
| Web Kiosk Available | No |
| Post Box Available | Yes |
| Tourist Information Office Available | No |
| ATM Available | Yes |
| Bureau De Change Available | No |
| Helpline | To arrange assistance for your journey, please call 0800 912 2 901 or use Text Relay service (for the hard of hearing) on 18001 0800 912 2 901. |
| Customer Help Points Available | Yes |
| Staff Help Available | |
| Staffing Hours | Monday - Friday: 05:10 to 23:55 Sunday: 07:10 to 23:55 |
| Induction Loop | Yes |
| Accessible Ticket Machines | Yes |
| Accessible Booking Office Counter Available | Yes |
| Ramp For Train Access | Yes |
| Ramp For Train Access Note | If you need assistance we recommend that you book at least 24 hours in advance of travel All trains carry a ramp for wheelchair access |
| Accessible Taxis | Yes |
| Accessible Public Telephones | Yes |
| Accessible Toilets | Yes |
| Step Free Access | Yes |
| Step Free Access Coverage | Whole Station |
| Set Down / Pick Up points | Yes |
| Disabled Parking | Yes |
| Disabled Parking Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge |
| Accessible Car Park Equipment | No |
| Wheelchairs Available | Yes |
| Minimum Connection Time (mins) | 10 |
| Cycle Storage Available | Yes |
| Cycle Storage - Sheltered | Yes |
| Cycle Storage - CCTV | No |
| Cycle Storage - Types | Stands |
| Car Park 1 | Station Car Park |
| Car Park 1 - Spaces | 76 |
| Taxi Rank | Yes |
| Taxi Rank Note | www.traintaxi.co.uk |
| Bus Services | Yes |
| Bus Services Note | www.firstgroup.com/ukbus Arriva and Stagecoach operate a network of routes from Glasgow to surrounding towns. For routes and times: www.arrivabus.co.uk and www.stagecoachbus.com Buy a Glasgow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info For information about all buses in Glasgow and Strathclyde visit: www.spt.co.uk |
| Metro Services | Unknown |
| Airport | Yes |
| Airport Note | GLASGOW INTERNATIONAL AIRPORT: Arriva operate the frequent, daily Glasgow Flyer 500 bus from Buchanan Street Bus Station direct to the airport. For times: www.arrivabus.co.uk First operate regular, daily Airlink express 757 from Buchanan Street Bus Station direct to the airport. For times: www.firstgroup.com/ukbus |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |
