| Opening hours | Monday - Sunday: 24 hours |
| Station Alerts | Refurbishment work to improve the the station is ongoing. This work is scheduled to complete by end of December 2011. However, may affect access and disabled passengers who need help are advised to contact ScotRail assisted travel team on 0800 912 2 901 |
| Staffing Level | Part Time |
| Staffing Hours | Monday - Saturday: 05:40 to 23:40 Sunday: 08:10 to 23:29 |
| CCTV | Yes |
| CCTV Coverage | Within Station Car Park |
| CIS | Departure Screens |
| Help point | Staffed Response |
| Ticket Office Hours | Monday - Saturday: 05:40 to 23:40 Sunday: 08:10 to 23:29 |
| Pre-purchase collection | Yes |
| Ticket Counter | Yes |
| Ticket Machine Available | No |
| Penalty Fares | Penalty Fares do not apply when travelling from Gourock station. |
| Telesales Available | No |
| Telesales Number | 08457 55 00 33 |
| Customer Service | No |
| Left Luggage Available | No |
| Lost Property Available | No |
| Lost Property Note | Lost Property is held at: ScotRail Lost Property Office, Glasgow Queen Street Station, North Hanover Street, Glasgow G1 2AF Tele. 0141 335 3276 Opening hours 0700-1900 Monday- Saturday Closed Sunday |
| First Class Lounge Available | No |
| Seated Area Available | Yes |
| Waiting Room Available | Yes |
| Women Only Waiting Room Available | No |
| Trolleys Available | No |
| Refreshments Available | No |
| Toilets Available | Yes |
| Baby Changing Available | No |
| Showers Available | No |
| Payphones | Yes |
| Payphones - Usage | Cards |
| Wi-Fi Available | No |
| Wi-Fi Note | |
| Web Kiosk Available | No |
| Post Box Available | No |
| Tourist Information Office Available | No |
| ATM Available | No |
| Bureau De Change Available | No |
| Helpline | To arrange assistance for your journey, please call 0800 912 2 901 or use Text Relay service (for the hard of hearing) on 18001 0800 912 2 901. |
| Customer Help Points Available | Yes |
| Staff Help Available | |
| Staffing Hours | Monday - Saturday: 05:40 to 23:40 Sunday: 08:10 to 23:29 |
| Induction Loop | Yes |
| Accessible Ticket Machines | No |
| Accessible Booking Office Counter Available | Yes |
| Ramp For Train Access | Yes |
| Ramp For Train Access Note | If you need assistance we recommend that you book at least 24 hours in advance of travel |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Step Free Access Coverage | Whole Station |
| Set Down / Pick Up points | No |
| Disabled Parking | Yes |
| Disabled Parking Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge |
| Accessible Car Park Equipment | No |
| Wheelchairs Available | No |
| Minimum Connection Time (mins) | 1 |
| Cycle Storage Available | Yes |
| Cycle Storage - Sheltered | Unknown |
| Cycle Storage - CCTV | No |
| Car Park 1 | Station Car Park |
| Car Park 1 - Opening Hours | Monday - Sunday: 24 hours |
| Car Park 1 - Spaces | 111 |
| Taxi Rank | Yes |
| Taxi Rank Note | www.traintaxi.co.uk |
| Bus Services | Yes |
| Metro Services | Unknown |
| Airport | No |
| Port | Yes |
| Port Note | Gourock Ferry Terminal is adjacent to platform 1 |
| Car Hire | No |
| Cycle Hire | No |
