| Opening hours | Monday - Sunday: 24 hours |
| Staffing Level | Part Time |
| Staffing Hours | Monday - Friday: 06:30 to 20:30 Saturday: 06:30 to 18:30 Sunday: 09:15 to 20:20 |
| CCTV | Yes |
| CCTV Coverage | Within Station Car Park |
| CIS | Departure Screens Arrival Screens |
| Help point | Staffed Response |
| Ticket Office Hours | Monday - Friday: 06:30 to 20:30 Saturday: 06:30 to 18:30 Sunday: 09:15 to 20:20 |
| Pre-purchase collection | Yes |
| Ticket Counter | Yes |
| Ticket Machine Available | Yes |
| Ticket Machine Location | on concourse |
| Penalty Fares | Penalty Fares do not apply when travelling from Inverness station. |
| Telesales Available | No |
| Telesales Number | 08457 55 00 33 |
| Customer Service | No |
| Left Luggage Available | Yes |
| Left Luggage Note | All deposited luggage currently hand searched - open 0845-1800 Monday-Saturday 1230-1830 Sunday |
| Lost Property Available | No |
| Lost Property Note | Lost Property is held at: ScotRail Lost Property Office, Glasgow Queen Street Station, North Hanover Street, Glasgow G1 2AF Tele. 0141 335 3276 Opening hours 0700-1900 Monday- Saturday Closed Sunday |
| First Class Lounge Available | No |
| First Class Lounge Note | Between Monday and Friday, First Class Lounge facilities are available at The Royal Highland Hotel, next to the station Tickets Accepted All First Class ticket holders Facilities Fax, telephone Refreshments Complimentary tea, coffee or mineral water |
| Seated Area Available | Yes |
| Waiting Room Available | Yes |
| Women Only Waiting Room Available | No |
| Trolleys Available | Yes |
| Refreshments Available | Yes |
| Refreshments Note | Coffee shop Coffee kiosk Cold drinks vending machine Food outlet (Seating available) |
| Toilets Available | Yes |
| Baby Changing Available | Yes |
| Showers Available | Yes |
| Payphones | Yes |
| Payphones - Usage | Cards And Coins |
| Wi-Fi Available | No |
| Wi-Fi Note | |
| Web Kiosk Available | No |
| Post Box Available | Yes |
| Tourist Information Office Available | Yes |
| ATM Available | Yes |
| Bureau De Change Available | No |
| Helpline | To arrange assistance for your journey, please call 0800 912 2 901 or use Text Relay service (for the hard of hearing) on 18001 0800 912 2 901. |
| Customer Help Points Available | Yes |
| Staff Help Available | |
| Staffing Hours | Monday - Friday: 06:30 to 20:30 Saturday: 06:30 to 18:30 Sunday: 09:15 to 20:20 |
| Induction Loop | Yes |
| Accessible Ticket Machines | Yes |
| Accessible Booking Office Counter Available | Yes |
| Ramp For Train Access | Yes |
| Ramp For Train Access Note | If you need assistance we recommend that you book at least 24 hours in advance of travel |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Step Free Access | Yes |
| Step Free Access Coverage | Whole Station |
| Set Down / Pick Up points | Yes |
| Disabled Parking | Yes |
| Disabled Parking Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge |
| Accessible Car Park Equipment | No |
| Wheelchairs Available | Yes |
| Minimum Connection Time (mins) | 5 |
| Cycle Storage Available | Yes |
| Cycle Storage - Sheltered | Unknown |
| Cycle Storage - CCTV | No |
| Car Park 1 | Station Car Park |
| Car Park 1 - Opening Hours | Monday - Sunday: 24 hours |
| Car Park 1 - Spaces | 60 |
| Taxi Rank | Yes |
| Taxi Rank Note | www.traintaxi.co.uk |
| Bus Services | Yes |
| Bus Services Note | Stagecoach operates a network of regular local bus routes around Inverness and also to nearby towns and villages. For route maps and timetables: www.stagecoachbus.com/highlands Buy an Inverness PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town && also to Morecambe. For details: |
| Metro Services | No |
| Airport | Yes |
| Airport Note | Inverness Airport |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |
