| Opening hours | Monday - Sunday: 24 hours |
| Staffing Level | Unstaffed |
| Staffing Hours | Monday - Sunday: Unavailable |
| CCTV | Yes |
| CCTV Coverage | Within Station |
| CIS | Arrival Screens |
| Help point | Staffed Response |
| Pre-purchase collection | No |
| Ticket Counter | No |
| Ticket Machine Available | No |
| Penalty Fares | Penalty Fares do not apply when travelling from Kelvindale station. |
| Telesales Available | No |
| Telesales Number | 08457 55 00 33 |
| Customer Service | No |
| Left Luggage Available | No |
| Lost Property Available | No |
| First Class Lounge Available | No |
| Seated Area Available | Yes |
| Waiting Room Available | Yes |
| Women Only Waiting Room Available | No |
| Trolleys Available | No |
| Refreshments Available | No |
| Toilets Available | No |
| Baby Changing Available | No |
| Showers Available | No |
| Payphones | No |
| Payphones - Usage | Cards And Coins |
| Wi-Fi Available | No |
| Wi-Fi Note | Find WiFi Hotspots around Kelvindale station |
| Web Kiosk Available | No |
| Post Box Available | No |
| Tourist Information Office Available | No |
| ATM Available | No |
| Bureau De Change Available | No |
| Helpline | To arrange assistance for your journey, please call 0800 912 2 901 or use Text Relay service (for the hard of hearing) on 18001 0800 912 2 901. |
| Customer Help Points Available | Yes |
| Staff Help Available | No |
| Induction Loop | No |
| Accessible Ticket Machines | No |
| Accessible Booking Office Counter Available | No |
| Ramp For Train Access | No |
| Ramp For Train Access Note | If you need assistance we recommend that you book at least 24 hours in advance of travel |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Step Free Access | No |
| Step Free Access Coverage | Whole Station |
| Set Down / Pick Up points | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs Available | No |
| Minimum Connection Time (mins) | 5 |
| Cycle Storage Available | Yes |
| Cycle Storage - Sheltered | Unknown |
| Cycle Storage - CCTV | No |
| Cycle Storage - Note | There are 3cycle hoops at the station entrance |
| Taxi Rank | No |
| Bus Services | No |
| Metro Services | Unknown |
| Airport | No |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |
