How do I load tickets onto my Smartcard using the ScotRail app?

You can now load ScotRail Smart tickets onto ScotRail and SPT Subway Smartcards using an NFC-enabled Android phone and the latest version of the ScotRail app.

You can also load Club 50 memberships, Highland and Under 25 Advance Railcards.

There are three simple steps:

  1. Open the ScotRail app and tap the ‘+’ button – select ‘Smartcard’ from the pop-up menu
  2. Hold your Smartcard against the NFC zone on your phone – if NFC is off, you’ll be prompted to switch it on
  3. Tap the ‘Check for new tickets/products’ button – you’ll need an internet connection when you do this

Any new Smartcard purchases will appear on screen and are now ready to use.

If NFC is switched on, you can also launch the ScotRail app by holding your Smartcard against the NFC zone on your phone.

NFC (Near-Field Communication) lets two electronic devices communicate when they are close to each other – in this instance your phone and your Smartcard. Most new Android smartphones have the technology built in.

If NFC is switched off, the ScotRail app will prompt you to switch it on when you use the Smartcard functionality. You can also switch NFC on and off in your phone’s settings.

You can collect all ScotRail Smart tickets, plus new and renewed Club 50 membership, Highland and Under 25 Advance Railcards.

NFC-enabled Android phones only.

You can currently load Smart tickets onto ScotRail and SPT Subway Smartcards using the ScotRail app.

We plan to extend the functionality to other card types in the future.

NFC-enabled Android phones only.

Here are a few things to check:

  • Have you got an NFC-enabled Android phone?
    Most new Android smartphones have NFC technology built in. The Smartcard functionality doesn’t work on Android phones without NFC, or on iPhones/iPads
  • Do you have the latest version of the ScotRail app?
    Open your App Store and check for updates
  • Is NFC switched on?
    You should be prompted to switch on NFC when you hold your Smartcard against the phone – or check in the phone settings
  • Are you holding your Smartcard to the NFC zone on your phone?
    The NFC zone is the part of your phone where the NFC chip is located. It’s usually the back cover of your phone, but it could also be the screen. Try holding your Smartcard flat against the back of your phone first
  • Is your phone in a case?
    Remove the case and try again
  • It's still not working, what else can you do?
    NFC technology is relatively new and quality can vary depending upon the manufacturer and even the device type

The ScotRail app is designed to open when you hold a Smartcard against the NFC zone. To stop this from happening inadvertently:

  • Store Smartcards away from your phone
  • Switch off NFC when you’re not using it

Contact our Smartcard team on 0344 811 0141.