Buy before you board and plan ahead to stay safe

Last updated: Sunday, 25 April 2021

ScotRail is reminding customers that ticket examiners and conductors will be returning to their on-train duties, including checking and selling tickets, from 26 April.

With increased ticket checks in place both at stations and on trains, customers are being asked to buy tickets in advance using the ScotRail app, website, or station facilities to cut waiting times and maintain physical distancing.

All customers must hold a valid ticket before boarding a train.

Customers are also being urged to plan ahead to stay safe and to play their part by continuing to heed the rules for safe travel that are still required on trains and in stations.

These include the wearing of face coverings and maintaining physical distancing of at least one metre.

The train operator will be increasing the number of services from Sunday, 16 May.

ScotRail is confident the current service levels provide enough space to accommodate the easing of travel restrictions but is urging customers to give themselves time to plan their journeys.

Phil Campbell, ScotRail Head of Customer Operations, said:

“The health and well-being of our staff and passengers is our number one priority, and it’s important people have peace of mind when travelling, so we’ve made a huge effort to make sure the on-train environment is safe.

“Having staff moving about our trains will reduce incidents of anti-social behaviour, assist in keeping services clean and tidy during journeys, and allow us to maximise ticket revenue.

“But, to make services run as efficiently as possible, it’s also important customers remember to buy their tickets before they board and observe our rules for safer travel, including continuing to wear face coverings and maintain physical distancing of at least one metre.”