Customers benefit from new retail outlets

Thursday, 3 November 2016

New coffee shop and retail outlets have opened at 10 ScotRail stations.

ToGo Coffee Houses along with WHSmith kiosks have been introduced at Aberdeen, Aviemore, Ayr, Glasgow Charing Cross, Dundee, Inverness, Kirkcaldy, Motherwell, Paisley Gilmour Street and Stirling stations – part of a £1m investment by WHSmith and the ScotRail Alliance.

The new facilities will provide a range of hot and cold drinks, bakery goods, snacks, confectionery, newspapers and convenience products.

Minister for Transport and the Islands, Humza Yousaf said: “The ScotRail franchise sets out a commitment to deliver these retail outlets at key stations.

“This is a first for ScotRail and they have worked in partnership with WHSmith and the Coffee House to bring retail outlets and coffee house at stations such as Aberdeen and Stirling.

“These small but welcome improvements provide the potential to enhance passenger experiences by enabling customers to purchase hot and cold beverages, snacks, bakery goods, snacks, confectionary, papers at stations before boarding a train or alighting on way to work.”

Customer Experience Director at ScotRail, Jacqueline Taggart said: “It’s great to see new retail outlets at so many stations. Whether people are travelling for business or leisure, there’s a fantastic range of products for all.

“The new outlets also mean customers at these stations will receive complimentary refreshments during times of severe disruption.”

Several factors were considered when selecting which stations to introduce the facilities; including footfall and the impact of major events.