More trains arrive on time as performance improves

Friday, 20 September 2019

Nine out of ten trains arrived on time on Scotland’s Railway as performance improved during the most recent four-week period (August 18 – September 14).

Across Scotland, 89.6 per cent of ScotRail trains met the rail industry standard public performance measure (PPM), arriving at their destination within 4 minutes and 59 seconds of their timetabled arrival time, having called at all scheduled stations.

The number of seats being provided for customers continues to improve across all areas of the country, with more HSTs available for customer service, and additional Class 385 Hitachi electric trains – enhancing the experience of travelling on ScotRail services.

Despite the improvement in performance from the previous period, external incidents on the railway had the biggest impact on performance for more than 18 months, and the moving annual average (MAA) – the average performance for the year – is now 87.4 per cent.

Nine out of ten trains ran on time despite these incidents that caused the most disruption:

A customer pulling the emergency alarm on a service leaving Glasgow Central, having a severe impact on multiple routes.
An incident on the railway at the Forth Bridge.
An incident requiring the emergency services at Falkirk Grahamston.

The hard work of everyone across Scotland’s Railway, and the infrastructure improvements following the disruptive weather in August is having a positive impact. And additional work with key stakeholders and emergency services will look at how services can be recovered more robustly following external disruptions.

The £475 million Abellio investment in new and upgraded trains, and the unprecedented Network Rail Scotland investment in infrastructure, is helping to deliver more than 2,400 trains every weekday, as Scotland’s Railway continues to grow.

Alex Hynes, Managing Director of Scotland’s Railway, said:

“It is encouraging to see an improvement for our customers, but even though nine out of ten trains running on time is good, we know there is more to do to keep the country moving.

“I understand and share their frustration when things don’t go to plan, and everyone across Scotland’s Railway is working round the clock to deliver the service our customers expect and deserve.”