Nine out of ten ScotRail trains arrive on time

Thursday, 12 April 2018

New figures released by ScotRail show that more than nine out of ten trains arrive within the target time.

The industry standard public performance measure - trains that arrive within five minutes of their scheduled time, having stopped at all scheduled stations – for the four-week period to 31 March 2018 shows that 90.9 per cent of ScotRail trains met their target arrival time.

This is an improvement from the previous four-week period, when 86.6 per cent of ScotRail trains met their target, having stopped at all scheduled stations. This is the best performing four-week period since 20 September 2017.

The new figures mean that ScotRail remains the best performing large operator in the UK. The company’s moving annual average – the average performance for the twelve months to 31 March 2018 – stands at 89.5 per cent.

A number of incidents impacted on ScotRail’s performance in recent weeks, including:

  • A broken-down train at Edinburgh Waverley on 10 March
  • Trespassers on the railway at Glasgow Central on 18 March 2018
  • A broken-down train at Lanark on 27 March 2018
  • A signalling fault at Whifflet on 29 March 2018

ScotRail Alliance Operations Director Perry Ramsey said:

“It’s encouraging to again see our performance improve over the last month, but there is still more to do.

“Winter weather always brings challenges for the railway, but despite that ScotRail has remained the best performing large train operator in the UK.

“It’s encouraging that we have had our best four weeks since September. We are working day and night to continue to improve our performance, and provide our customers with the level of service they quite rightly expect.

“The investment we are making across the country will help to build the best railway Scotland has ever had. Our new trains will deliver more seats, faster journeys, and better services for customers.”