Punctuality on the right track as more trains arrive on time

Last updated: Friday, 7 February 2020

The number of trains running on time across Scotland’s Railway has improved for the third consecutive period.

New figures for the most recent period of performance (5 January – 2 February) show that 88.4 per cent of trains met the rail industry standard public performance measure (PPM) – the highest since October 2019.

This means that the PPM MAA (Moving Annual Average), a key performance target for the Scottish Government, is 88.5 per cent – staying the name as the previous period when it was its highest for 19 months.

Abellio’s £475 million investment in new and upgraded trains has delivered all 70 of the class 385 Hitachi electric trains, 11 fully refurbished Inter7City trains, and has taken the total number of carriages to 1,016, an increase of 28 per cent since the start of the Abellio ScotRail franchise.

It’s all helping to deliver an even better service for customers across the country, particularly in Fife, where the PPM is 90.4 per cent, the highest it has been since June 2019.

Punctuality improving is just the latest in a string of good news stories for customers, following the huge increase of 10 points, to 89 per cent, in the latest National Rail Passenger Survey, that measured satisfaction with ScotRail.

And just this week, the operator’s class 385 electric train was officially confirmed as the best performing new train in Britain – steaming ahead of every other train in its class.

Alex Hynes, Managing Director of Scotland’s Railway, said:

“Everyone across Scotland’s Railway is working flat out for our customers and the third consecutive period of improvement for trains running on time is another step forward as we deliver the service they expect and deserve.

“Customer satisfaction has soared, punctuality continues to improve, and we are operating the best new train in Britain.

“It’s a fantastic time to be part of Scotland’s Railway, as we reap the rewards of unprecedented investment, including £475 million on new and upgraded trains.”