ScotRail Alliance performance improving as new timetable arrives

Last updated: Friday, 14 December 2018

New figures published today show that punctuality on Scotland’s railway has improved.

Across Scotland, 83.4 per cent of ScotRail trains met the rail industry standard public performance measure, arriving at their destination within 4 minutes and 59 seconds of their timetabled arrival time, having called at all scheduled stations. This means the moving annual average – the rolling performance over the previous 12 months - stands at 87.3 per cent.

The figures show ScotRail’s punctuality is at its best since September.

Several weeks of industrial action by the trade union RMT and training for the introduction of the new timetable on 9 December had an impact on punctuality. The ScotRail Alliance – a partnership between Network Rail Scotland and ScotRail - has faced a challenging few months, but is committed to delivering the best possible service for its customers.

The introduction of InterCity high-speed trains and brand-new Hitachi class 385 electric trains, as well as major infrastructure improvements like the electrification of the Stirling-Dunblane-Alloa route, have enabled the delivery of the enhanced timetable. More greener, faster, longer electric services are operating on Scotland’s railway than ever before.

This means faster journeys, an increase of 100 services – providing more than 2,400 weekday passenger trains - and more than 65,000 extra seats, now delivering more than 605,000 seats each weekday.

Full details of the new timetable can be found at

The three incidents that had the most impact on the ScotRail Alliance’s performance in period 9 (11 November to 8 December) were:

  • A track fault at Corkerhill
  • A fault with a train at Croy
  • Flooding at Falkirk Grahamston

ScotRail Alliance Managing Director Alex Hynes said:

“We know it has been a challenging time for Scotland’s railway, but it is encouraging to see that our punctuality has improved in recent weeks. With the successful introduction of the new timetable, everyone across the ScotRail Alliance is working flat out to keep improving the service for our customers.

“With the first phase of improvements in place, our new trains and infrastructure enhancements, we are working together to deliver the punctuality and quality of service that our customers deserve.”