ScotRail customers cash in on £1million reward fund

Thursday, 29 March 2018
  • £89 pay-out for customers

  • Number of Smartcard journeys doubles in one year

Loyal ScotRail customers are set to bank £89 each as part of a £1million reward fund.

More than 11,000 ScotRail customers with a live Smartcard season ticket on 21 March 2018 qualified for a share of £1million. This was the final part of the Scottish Government’s £3million fares fund to reward loyal customers.

A Smartcard allows ticketless travel – meaning customers don’t have to buy paper tickets or wait in ticket queues when travelling. New figures published by ScotRail reveal that the number of Smartcard journeys has doubled to 180,000 per week in the past year.

Eligible customers can claim their share online until 30 June 2018 by making an additional purchase through their MyScotRail account. Their £89 share will be credited to their debit or credit card within 14 days. Full terms and conditions are available at

ScotRail Chief Operating Offer Angus Thom said:

“We’re delighted to be able to give our loyal Smartcard customers £89 each. It’s our way of saying thank you.

“All our eligible customers have to do is make an additional purchase between now and 30 June 2018 to claim their share of the £1million through their MyScotRail account.

“We’re building the best railway Scotland has ever had, and rewarding our loyal customers is an important part of that.”

Scottish Government Minster for Transport and the Islands Humza Yousaf said:

“I’m delighted that people will now start to benefit from the final stage of the £3 million Scottish Government fares initiative.

“I would actively encourage eligible passengers to now claim their share, and for even more passengers to sign up for a Smartcard – helping to modernise the way Scotland travels now and into the future.”