ScotRail reduces assisted travel booking time

Last updated: Friday, 19 April 2019

ScotRail has reduced the time needed to arrange assisted travel, meaning customers can now book as little as two hours before their journey.

Customers who need extra help when travelling on the ScotRail network now have more flexibility in arranging short notice trips, as they used to need to book at least three hours in advance.

The reduction in booking time makes ScotRail the fastest at delivering assisted travel journeys in the UK.

ScotRail’s free assisted travel service is open to anyone who would like more support when travelling on one of its trains - from wheelchairs and prams to customers with visual impairments or large items of luggage.

The two-hour window allows ScotRail to make sure people are in place at both the start and end of the journey to help customers.

Last year, more than 250,000 assisted travel journeys were enabled by the train operating company - an increase of 20 per cent over the past three years.

More details can be found on the website:

ScotRail Access and Inclusion Manager Andrew Marshall-Roberts said:

“We’re committed to making the railway accessible for all and the assisted travel service is just one of the ways we’re doing this.

“We aim to provide assistance to anyone who needs help when travelling on our network, whether this has been booked in advance or not. By reducing the notice period to two hours, customers now have more freedom to plan spur of the moment trips.

“Over the past year our hardworking colleagues have enabled over 250,000 assisted journeys – making sure that people who need a bit of help to travel receive it.”