ScotRail remains the best performing large operator in Britain

Friday, 17 November 2017

ScotRail remains the best performing large operator in Britain, new figures have shown.

Figures published by ScotRail show that the company’s moving annual average – the average performance for the 12 months to 11 November 2017 – stands at 90.8 per cent. This means that 90.8 per cent of trains arrived at least within five minutes of their scheduled time, having stopped at all scheduled stations. The annual average figure for England and Wales is 88 per cent.

This is ahead of the performance improvement plan target of 90.7 per cent. This also compares favourably with the moving annual average this time last year of 89.8 per cent.

The four week period to 11 November 2017 was a challenging one for the ScotRail Alliance.

Autumn weather has a significant impact on performance. Figures show that 90 per cent of leaves have already fallen – compared to 60 per cent by this time last year.

Rail adhesion can force train drivers to slow down when breaking and accelerating, which can means slower journey times. Autumn weather also has an impact on the ScotRail Alliance’s ability to recover from incidents.

A number of incidents impacted on ScotRail’s performance in recent weeks, including:

- Freight train striking a tree at Markinch on 17 October 2017

- A car on the line at Bowling on 26 October 2017
- Overhead line incident at Motherwell/Whifflet on 27 October 2017
- Suspected track defect on the Forth Bridge on 4 November 2017

All of this resulted in a four weekly performance of 83.1 per cent. The four week period was a difficult one for operators right across Britain, with just two achieving performance targets.

ScotRail Alliance performance director, Perry Ramsey, said:

“It’s great news that ScotRail continues to be the best performing large operator in Britain.

“There is no doubt that the mixture of autumn weather and infrastructure issues has made it a challenging few weeks, but our dedicated staff continue to go the extra mile to keep our customers moving.

“The investment we are making in new trains to deliver faster journeys, more seats and better services for our customers – which is all part of our plan to build the best railway Scotland has ever had.”

For more on the impact of autumn weather on performance, please click here.