Two ScotRail employees have been praised for their quick-thinking actions and fast response after becoming aware of a potentially life-threatening incident.
Paul McElroy and Stephen Walsh, both station staff at Dalmuir, intervened when a member of the public approached them highly concerned about the welfare of a friend.
While Paul comforted the person and worked to identify where on the network their friend was, Stephen was quick to contact the control centre to ensure no trains passed through the area in question.
Stephen and Paul’s quick-thinking actions allowed the time for emergency services to arrive and prevented the vulnerable person from coming to any harm.
Tomorrow (Monday, 17 January), Brew Monday, and what is often claimed to be the most difficult day of the year, ScotRail is joining Samaritans and encouraging people to reach out and connect with family, friends, colleagues and loved ones.
Shirley Courtney, ScotRail Station Manager, said:
“Stephen and Paul acted quickly professionally and compassionately. Their actions no doubt saved this person’s life and I’m extremely proud of them both.
“The power of conversation can never be underestimated and can make a huge difference in someone’s life.”
Martine Gravil, ScotRail Fatigue Manager, said:
“Paul and Stephen are a credit to ScotRail and this incident shows the importance of reaching out for a cuppa and a catch-up with the people you care about.
“Looking after mental health and emotional wellbeing is everybody's business and we all have a part to play in that.
“It doesn’t matter whether that’s a coffee with someone you know, or a smile and nod to a stranger. A moment of your time can change someone’s life.”