Customer Relations

We really want to hear your comments about our services.

Please complete this form to tell us what you think or to ask us a question.

For urgent enquiries, please contact us on 0344 811 0141.

To report safety issues, please use Help Points, speak to rail staff, or call us between 7am and 10pm on 0344 811 0141 (option 3). Outwith these hours please call 0141 335 5240.

Your details
Journey details
Station details

We'd love for you to be the first to hear about special offers and services from ScotRail

We'll always treat your personal details with respect and will never sell them to 3rd parties. You can see more details in our Privacy Policy. You can unsubscribe easily at any time.