Refund Request Form
If you abandoned your journey due to disruption or a cancellation, you can request a refund on any ticket type.
If trains are running normally and you decide not to make your journey, you can apply for a refund on certain types of ticket. There's a £10 administration fee per ticket. Please note, not all tickets are refundable. Before completing this form please check if your ticket is eligible for a refund here.
If you purchased your ticket from a third party e.g. a travel agent, then please contact them directly.