Refund Request Form

If you abandoned your journey due to disruption or a cancellation, you can request a refund on any ticket type.

If trains are running normally and you decide not to make your journey, you can apply for a refund on certain types of ticket. There's a £10 administration fee per ticket. Please note, not all tickets are refundable. Before completing this form please check if your ticket is eligible for a refund here.

If you purchased your ticket from a third party e.g. a travel agent, then please contact them directly.

Purchase Details
Where did you purchase your ticket?
Was it purchased through your My ScotRail account?
Is the ticket a Smartcard?
Have you collected your paper ticket?

Please return your tickets to the booking office where they will process a refund.

Please call us on 0344 811 0141 selecting option 2 for our Web Support team.

Please send to: ScotRail Refunds, PO Box 23972, Edinburgh

Please collect your paper ticket and send to: ScotRail Refunds, PO Box 23972, Edinburgh

Ticket Details
Outward Journey Details
If you have physical tickets, please deface them and attach a photo here.
One file only.
8 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf.
16 MB limit per form.
Return Journey Details
If you have physical tickets, please deface them and attach a photo here.
One file only.
8 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf.
16 MB limit per form.
Contact Information
Terms and Conditions
I would like to be the first to hear about special offers and services from ScotRail
Read our Terms & Conditions.

The information we gather on this form is required to process requests for ticket refunds. We'll always treat your personal details with respect and will never sell them to 3rd parties. You can read more details in our Privacy Policy.

We'd love for you to be the first to hear about special offers and services from ScotRail

Please ensure you have completed all of the details above, and included journey information.