Refund Request Form

If you abandoned your journey due to disruption or a cancellation, you can request a refund on any ticket type.

If trains are running normally and you decide not to make your journey, you can apply for a refund on certain types of ticket. There's a £10 administration fee per ticket. Please note, not all tickets are refundable. Before completing this form please check if your ticket is eligible for a refund here.

If you purchased your ticket from a third party e.g. a travel agent, then please contact them directly.

You do not need to complete the online form below.

Please collect your paper ticket and send to: ScotRail Refunds, PO Box 23972, Edinburgh

You do not need to complete the online form below.

Please return your tickets to the booking office where they will process a refund.

You do not need to complete the online form below.

Please send to: ScotRail Refunds, PO Box 23972, Edinburgh

You do not need to complete the online form below.

Please call us on 0344 811 0141 selecting option 2 for our Web Support team.

Ticket Details
Outward Journey Details
Return Journey Details
Contact Information
Terms and Conditions

The information we gather on this form is required to process requests for ticket refunds. We'll always treat your personal details with respect and will never sell them to 3rd parties. You can read more details in our Privacy Policy.

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Please ensure you have completed all of the details above, and included journey information.