Station message
Work to install a new footbridge takes place between November 2023 and Spring 2024. More info is available on the Scotland's Railway website . Train services will operate as normal during these improvement works.
Please note: This station offers assistance to customers travelling towards Carlisle at the departing platform.
Dumfries (DMF)
Lovers Walk
Dumfries
Dumfries & Galloway
DG1 1NF
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Validate Smartcards here | Yes |
| Penalty fares | SR |
| Customer service information | |
|---|---|
| Left luggage | Available: No |
| Lost property | Telephone: 03301 092 833
|
| Seated area | Yes
|
|---|---|
| Waiting room | Part of station buildings - one on each platform
|
| Station buffet | Cafe Yes
|
| Toilets | Yes
The Ladies toilets are located on Platforms 1 and 2; these toilet facilities are available from 06:30-19:30. The Gents toilets are located on Platform 1; these toilet facilities are available from 06:30-19:30. Radar - National Key Scheme toilets are located on Platform 1; available 24 hours a day. |
| Baby changing facilities | Yes
|
| Wifi | Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . Note: Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing) |
|---|---|
| Staff help |
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes
|
| Step free access | This is a Category B station. Level to both platforms and connecting footbridge with stairs between platforms Blue Badge parking bays: 4 |
| Ticket gates | No
|
| Impaired mobility set down available | No
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 20 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | ScotRail |
| Car park 1 spaces | 134 |
| Car park 1 opening times |
|
| Car park 1 charges |
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| Car park 1 contact details | |
| Rail replacement information | Buses pick up/drop off from the station car park |
| Taxi rank | |
| Onward travel | For details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours) |
| Car hire | Glenrental car hire - Platform 2 Tel. 01387 266550 |