|Staffing level||Full time|
|Ticket office information||
In the Travel Centre
|Ticket office opening times||
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||No|
|Customer service information||Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse|
|Left luggage contact details||
Telephone: 0131 516 9834
|Lost property opening times||
|Lost property contact details||
Telephone: 0330 024 0215
|First class lounge opening times||Yes|
|First class lounge information||
London North Eastern Railway
London North Eastern lounge is opposite platform 4
Tickets Accepted in London North Eastern Railway First Class Lounge
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges.
Toilets, Meeting rooms, TV, newspapers, screens with updated train information, telephone
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Accessible showers are currently unavailable due to refurbishment.
|Seated area available||No|
|Waiting room opening times||Yes|
|Station buffet available||Yes|
|Station buffet information||Coffee shop Public House/Bar Food outlet (Seating available)|
|Baby changing facilities available||Yes|
|Baby changing facilities information||Female toilets,Male toilets,|
|Telephones available||Cards and Coins|
|Post box available||Yes|
|Post box information||Located on the concourse|
|Tourist information office available||No|
|ATM information||Located on concourse Located by the ticket office|
|Bureau de change available||Yes|
|Shops information||Wide range of shops Passport Photo Booth|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||
Note: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
|Customer help points available||Yes|
|Customer help points information||There is a Customer Information Point in the Main Concourse opposite the main departure boards.
|Staff help information||
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||No|
|Accessible ticket machines information||
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
|Accessible booking office counter available||No|
|Accessible booking office counter information||All ticket office windows are DDA complaint with lowered ledges for disabled passengers.
No lowered counter
|Ramp for train access available||Yes|
|Accessible taxis information||
Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
|Accessible public telephones information||
Available in part on the main concourse during Station Opening times
|National key toilets available||Yes|
|National key toilets information||
At entrance to Public Toilets
|Step free access coverage||Yes|
|Step free access information||
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
|Ticket gates exist||Yes|
|Ticket gates information||Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.|
|Impaired mobility set down available||Yes|
|Impaired mobility set down information||
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
|Cycle storage available||Yes|
|Cycle storage number of spaces||223|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
|Cycle storage information||Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.|
|Cycle storage types||
|Car park 1||New Street: Long Stay|
|Car park 1 operator||APCOA|
|Car park 1 spaces||617|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
To book online parking see http://www.trainstationparking.co.uk/
Telephone: 0345 077 4224
|Rail replacement information||
Pre- Planned improvement works - Buses pick up / drop off on Waterloo Place, pick up across from Apex Hotel and drop off outside the Apex Hotel.
Emergency rail replacement - Buses pick up / drop off Market Street at the junction of Jeffrey Street.
|Taxi rank available||Yes|
|Taxi rank information||
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
|Bus services available||Yes|
|Bus services information||
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
|Metro services available||Yes|
|Metro services information||
No metro available.
Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com
Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);