Edinburgh Station
Station message
Edinburgh Waverley is one of the largest railway stations in Scotland and is located in the heart of Edinburgh city centre.
The station was officially opened in 1866 and is a major transport hub for both local and long-distance trains. With its stunning Victorian architecture and rich history, Edinburgh Waverley has been a landmark in Edinburgh many years. Throughout its history, the station has undergone various renovations and upgrades, including the addition of new platforms and facilities to improve the passenger experience.
Today, Edinburgh Waverley is a bustling hub for travelers, offering a range of shops, restaurants, and other amenities.
Whether you're catching a train or simply exploring the city, Edinburgh Waverley is a must-visit destination for anyone visiting Edinburgh.
Edinburgh (EDB)
Princes Street
Edinburgh
Lothian
EH1 1BB
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times | In the Travel Centre
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | NR |
| Customer service information | Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse. |
|---|---|
| Left luggage | Available: Yes Telephone: 0131 516 9834 |
| Lost property | Telephone: 0330 024 0215
|
| First class lounge opening times | Opening Hours: London North Eastern Railway
Located: the LNER lounge is opposite platform 4. Tickets Accepted in London North Eastern Railway First Class Lounge:
Restricted tickets: All First Class tickets valid only on other train operators. Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges. Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone. Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items. Wi-Fi: Yes Showers: Accessible showers are currently unavailable due to refurbishment. Yes
|
|---|---|
| Seated area | No
|
| Waiting room | Yes
|
| Trolleys | Yes
|
| Station buffet | Coffee shop Public House/Bar Food outlet (Seating available) Yes
Station concourse |
| Toilets | Yes
|
| Baby changing facilities | Yes
Female toilets,Male toilets, |
| Wifi | Yes
|
| Post box | Yes
Located on the concourse |
| ATM machine | Yes
Located on concourse Located by the ticket office |
| Bureau de change | Yes
|
| Shops | Wide range of shops Passport Photo Booth Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . Note: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
|---|---|
| Staff help | Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse. The Mobility Assistance Room is located opposite platform 4.
|
| Induction loop available | Yes |
| Ticket machine | All Virgin Trains East Coast machines are DDA compliant in the Travel Centre No
|
| Accessible booking office counter available | All ticket office windows are DDA complaint with lowered ledges for disabled passengers. No lowered counter No
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts. |
| Accessible public phones | Available in part on the main concourse during Station Opening times |
| National Key toilets available | Yes
At entrance to Public Toilets |
| Step free access | There is step free access to all parts of the station with lifts and escalators giving access to the platforms |
| Ticket gates | Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18. Yes
|
| Impaired mobility set down available | A drop off area is located at Calton Road, an assistance call point is located beside the lift. Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
Yes
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 223 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces). |
| Cycle storage information | Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return. |
| Cycle storage types |
|
| Car park 1 | New Street: Long Stay |
| Car park 1 operator | APCOA |
| Car park 1 spaces | 617 |
| Car park 1 opening times |
|
| Car park 1 contact details | Telephone: 0345 077 4224 |
| Rail replacement information | Buses pick up from Market Street, which is a right turn out of the station. Buses drop off at the bus stop on Jeffrey Street, close to the Leonardo Hotel. |
| Taxi rank | |
| Onward travel | Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space. Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com |
| Metro services | No metro available. |
| Airport | Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671); |