Showers are available within the station and include an accessible shower. National Keys Scheme operated but key can be obtained from staff working at these facilities if you do not have your own key.
Inverness (INV)
Academy Street
Inverness
Highland
IV2 3PY
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Validate Smartcards here | Yes |
| Penalty fares | SR |
| Customer service information | |
|---|---|
| Left luggage | Available: Yes |
| Lost property | Telephone: 03301 092 833
|
| First class lounge opening times | Caledonian Sleeper only There is no First Class lounge within the station but First Class lounge facilities are available for Caledonian Sleeper customers within the Guest Services Centre across the road. Tickets Accepted Caledonian Sleeper First Class ticket holders Refreshments Complimentary snacks and refreshments Facilities Free WiFi, showers Note: Standard Class and Seated guests can purchase shower tokens for the Guest Lounge from the On Board Hosts. -- Showers are available within the station and include an accessible shower. National Keys Scheme operated but key can be obtained from staff working at these facilities if you do not have your own key. No
|
|---|---|
| Seated area | Yes
|
| Waiting room | Yes
|
| Trolleys | Yes
|
| Station buffet | Costa Coffee, WH Smith, bar Yes
|
| Toilets | Yes
The toilets are located on the Concourse. The National key toilets are located on the Concourse; these toilets are operated by a radar key. Available between 0630 and 1930 |
| Baby changing facilities | Yes
|
| Showers | Yes
|
| Wifi | Yes
|
| Post box | Yes
|
| Tourist information | Yes
|
| ATM machine | Yes
|
| Shops | WHSmith, Barber shop, Mailboxes shop, PhotoMe photo booth No
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . Note: Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing) |
|---|---|
| Staff help |
|
| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes
|
| Step free access | This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic ticket gates Blue Badge parking bays: 3 |
| Ticket gates | Ticket gates to all platforms Yes
|
| Impaired mobility set down available | Yes
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 40 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage information | Discounted cycle hire available at Ticket to Ride to holders of valid rail tickets. Visit www.tickettoridehighlands.co.uk or call 01463 419160 for more information |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | ScotRail |
| Car park 1 spaces | 60 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | |
| Rail replacement information | Buses pick up/drop off from the Eastgate side of the station at the short stay car park |
| Taxi rank | |
| Onward travel | For details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours) |
| Airport | An bus service links Inverness with Inverness Airport. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours) |
| Cycle hire | Inverness Bike Hire: www.invernessbikehire.co.uk Ticket to Ride: www.tickettoridehighlands.co.uk |