Want to get smarter about Smartcard? Here are all the answers you need.
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Log into My ScotRail to see details of your ScotRail tickets on your ScotRail Smartcard. Details are updated overnight so tickets you buy today will be shown in your online account tomorrow.
You can also check details of your ScotRail tickets at our ticket machines.
If your ScotRail ticket is on another Smartcard, contact the card issuer.
|Product/Card issuer||ScotRail Smartcard||SPT Personalised Smartcard||GrassHOPPER Smartcard|
|ScotRail ticket||Log into My ScotRail
ScotRail ticket machine
|SPT Smartcard team||
GrassHOPPER team on 01467 533080 or [email protected]
|SPT Subway ticket/credit||SPT ticket machine
ScotRail Smartcard Team on 0344 811 0141
|Log into SPT online account
SPT ticket machine
|GrassHOPPER ticket||Validator on board bus||N/A||Validator on board bus|
You can buy certain ScotRail tickets for your ScotRail Smartcard at our ticket machines. They’ll be loaded onto your card immediately and will appear in your My ScotRail account the next day.
SPT tickets and credit
You can buy SPT Subway tickets for your ScotRail Smartcard at SPT Subway ticket machines but these won’t appear in your My ScotRail account.
Note: You can’t buy ScotRail tickets for your SPT Subway Smartcard at our ticket machines yet.
Smartcard tickets are the same price as paper tickets, but some of our best value products will only be available on Smartcard, like our new Smart Super Off-Peak Day Return.
When you buy a Season Ticket on Smartcard you’ll get other exclusive benefits online:
- A third off Standard Off-Peak Single and Return tickets for you and three adults aged 16+ when you're travelling together
- A £5 First Class upgrade on off-peak travel for you and three adults travelling together on your usual Season Ticket route
Buy your Season Ticket on Smartcard for access to deals and discounts on high-street shopping, food, drink and travel with our new Smart rewards.
Follow the link to Smart rewards from your My ScotRail account. You'll only see the link if you have an active ScotRail Season Ticket on your Smartcard.
To browse all offers
- Log into your My ScotRail account
- Click the 'View details' button next to your Smartcard
If you have more than one Smartcard, choose the one with your Season Ticket on it
- Scroll down to the 'Tickets on this card' section and click on the 'Smart rewards' banner to see all current offers
- Click on the offer title for full details, terms and conditions and to claim
As a Smart Season Ticket holder, buy online and you can also get:
- A third off Standard Off-Peak single and return tickets for you and three friends when you travel together
- A £5 First Class upgrade on Off-Peak travel for you and three friends travelling together on your usual Season Ticket route
The Under 25 Advance Purchase discount entitles you to 10% off Advance fares on ScotRail services, for Standard Class travel on a range of longer distance routes.
It is available to anyone under the age of 25, exclusively on Smartcard.
How to apply
- Visit My ScotRail to sign up for a Smartcard or log into your existing Smartcard account
- You'll be asked to provide your date of birth and, if you qualify, the Under 25 Advance Purchase entitlement will automatically be added to your Smartcard
- Follow the instructions online to complete your order
- Buy tickets online
- Enter your journey details and select UNDER 25 ADVANCE from the Railcard drop down list
- If an Advance fare is available for your selected journey, the prices shown will include the Under 25 Advance discount
- Follow the instructions to purchase the ticket and put on your Smartcard
Note: Normal conditions of Advance fares apply. Reservations are compulsory and will be made at the time of purchase - you'll need to present your booking confirmation along with your Smartcard when you travel.
You can make changes and get refunds on some tickets, with an administration fee.
Tickets on ScotRail Smartcards
- If you bought your ticket online please contact Web Support
- Otherwise contact our Smartcard team on 0344 811 0141
Tickets on SPT Subway Smartcards
- For all enquiries please contact the SPT Smartcard team
It can take a couple of seconds for your Smartcard to validate on the target area. If the problem continues, let one of the ScotRail team know and continue on your journey. If the problem continues, call our Smartcard team on 0344 811 0141.
If you’re travelling with an SPT Subway or GrassHOPPER Smartcard, hand your card to a member of ScotRail staff and let them know there’s a ScotRail ticket on it. They can check it with their Staff App. If the problem continues, contact the card issuer:
You’ll need to buy a new ticket for your journey.
You may be eligible for a refund of the replacement ticket under certain circumstances. Call our Smartcard team on 0344 811 0141 between 07:00 and 22:00 Monday to Friday to find out more.
Call our Smartcard team on 0344 811 0141. They'll send you a new card, and cancel your old one to make sure no one else uses it. There might be an admin charge for replacement cards.
Once you receive your new Smartcard, you'll be able to get your remaining tickets by tapping your card on one of the following:
- Ticket gate
- Platform validator
- Ticket vending machine
SPT Subway Smartcards
If you’ve lost your Subway Smartcard with ScotRail ticket/s on it, contact the SPT Smartcard team
They’ll cancel your card and arrange a new one. They’ll also manage the process to get your ScotRail ticket/s transferred onto your new card.
If your details have changed since you signed up for your My ScotRail account, you can update your name, address, email and phone number online:
- Log into My ScotRail
- Enter your email address and password and click 'Log in' to go to your account dashboard
- Click on 'Edit account details' to update your name, address and phone number
- To update your email address and/or password, follow the link at the bottom of the 'Edit account details' form
(You'll be taken to My Account - update your details and tick the box to accept the T&Cs or the changes won't be saved)
If you've signed up with the wrong date of birth or want to cancel your Smartcard, please call our Smartcard team on 0344 811 0141 between 07:00 and 22:00.
Normally you only need one.
If you want to join Club 50 you’ll need a Club 50 Smartcard. If you want to buy Smart Season Tickets, you'll need a photo Smartcard (a Smartcard with a photo of you printed on it).