On train

Last updated: Monday 21 September 2020

Face coverings


You must cover your face at all stages of your journey with ScotRail, including on trains.

There are some exceptions. ScotRail customers do not need to wear a face covering if, for example:

  • you are a child under five years old
  • you have a health condition where a face covering would be inappropriate because it would cause difficulty, pain or severe distress or anxiety or because you cannot apply a covering and wear it in the proper manner safely and consistently
  • you have a reasonable need to eat or drink
  • you need to take medication
  • you need to communicate with someone else who relies on lip reading
  • a relevant person, such as a police officer, asks you to remove your face covering. If necessary, British Transport Police have enforcement powers including issuing fines of £60 (halving to £30 if paid within 28 days) if members of the public do not comply with this law without a reasonable excuse

Guidance on the use of suitable face coverings is available from the Scottish Government here

Hand sanitiser


We recommend that you use your own hand sanitiser when on board ScotRail trains.

We are not currently offering hand sanitiser on board our trains, however our train toilets do contain soap and hot water to be able to wash your hands.

You should also keep up to date with the latest official health advice. For health information and for answers to frequently-asked questions on traveling by rail during this challenging period please visit the National Rail Enquiries website

Physical distancing on train


ScotRail has not introduced mandatory seat reservations on our services. Instead, we developed the Five Rules for Safer Travel to keep you safe.

Where possible, please maintain physical distancing. We can't guarantee physical distancing during your journey. To help with this you should not board the train if you think it is not safe to do so. We recommend you avoid the last service of the day unless you are unable to travel earlier. In the unlikely event that the last service is too busy to board, please use the station help point to contact us and we will discuss alternative arrangements with you.

Train cleaning regime


We’ve changed out in station cleaning regime to focus on the types of cleaning that best combat the spread of Coronavirus.

As we increase our service capacity we want to reassure you that we are doing all we can to keep our trains safe from the spread of Coronavirus. At the heart of this operation is our Train Presentation Team, who are going above and beyond to keep Scotland's Railway clean during the Coronavirus pandemic. Here's some of the steps we're taking:

  • Our cleaning regime is focussed on the types of cleaning that best combat the spread of COVID-19 – focussed cleaning on key customer touch points on trains like grab rails, door buttons, tables, arm rests, taps, toilets and sink surfaces
  • We’ve briefed all of our cleaning staff on our cleaning priorities and we are redeploying staff in some areas to focus on cleaning
  • Our train and station toilets provide hot water and soap. We advise customers to follow government advice by washing their hands for at least 20 seconds. If you come across any customer areas without soap and hot water, please let us know immediately.

We urge passengers to play their part, and follow our 5 Rules For Safer Travel when using the railway.

You should also keep up to date with the latest official health advice. For health information and for answers to frequently-asked questions on traveling by rail during this challenging period please visit the National Rail Enquiries website

On board food and drink


We’ve temporarily withdrawn all on board hospitality services from our trains. If you are traveling with us, we’d encourage you to bring your own food and drink, or buy from station retailers before boarding. Thanks for your understanding.

Seat Reservations


The Government has made it clear that public transport remains for necessary journeys, to allow our staff and passengers to maintain a safe physical distance from each other. Please don’t travel if your journey isn’t a necessary one, and consider an alternative way of getting to where you need to be.

While we continue to move through the various stages of lockdown restrictions easing, ScotRail is not able to offer customers an allocated seat on reservable services.

This is only a temporary measure and we plan to reintroduce allocated seats as soon as we can do so safely. In the meantime, we are asking customers to take personal responsibility and maintain a safe physical distance from each other when making necessary journeys.

This page will be updated as we reintroduce allocated seats on our Intercity, rural and scenic routes in the coming weeks.

Make the right choice. Play your part.


Don't board a train and put other people at risk if it's too busy to keep your distance.