Assisted Travel

You can use our online Assisted Travel form below to request assistance for your journey as long as it is at least 24 hours ahead of time.

As soon as you submit your form, we will verify your journey details, make sure that we can fulfill your request and confirm arrangements via email. If you have provided your phone number, we’ll call you if we need talk things through.

If your journey is sooner, please call us on 0800 912 2 901 or 18001 0800 912 2 901 for the textphone to make arrangements. Our opening hours are 07:00 to 20:00 7 days a week.

More information about accessible travel can be found here

Assistance profile
Outward journey
Return journey