Assisted Travel

Request assistance for your journey, two hours or more before you travel.

Our opening hours are 07:00 to 22:00, 7 days a week (except Christmas Day) for phone and online bookings. If you're travelling early in the morning, make sure you book assistance before 22:00 the previous evening.

You can book assistance:

  • Online using this form
  • At any staffed station on our network - check opening times at your station
  • Free Assisted Travel Helpline: 0800 046 1634
  • Assisted Travel Textphone: 18001 0800 046 1634 (for deaf and customers who are hard of hearing)

If your journey goes beyond our network, and includes travel on other train operator services, we ask that you book assistance 24 hours before travelling so we can meet their notice period requirements.

More information about accessible travel can be found here

Book assistance online

We'll verify your journey details, make sure we can fulfil your request and confirm arrangements via email. If you've provided your phone number, we’ll call you if we need to talk things through.

Wheelchair users, please use this webform if your wheelchair dimensions are 70cm by 120cm or smaller. If your wheelchair is larger than these dimensions, we must check some additional information with you and we recommend that you contact the Passenger Assist booking team using the contact details above to do so.

Customer details
Assistance profile
Outward journey
Return journey
Terms, conditions & communications

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