You can use our online Assisted Travel form below to request assistance for your journey, three hours or more before you travel.
As soon as you submit your form, we will verify your journey details, make sure we can fulfil your request and confirm arrangements via email. If you have provided your phone number, we’ll call you if we need talk things through.
If your journey is sooner, please call us to make arrangements. You can book assistance:
Online, three hours or more before you travel
By visiting any staffed station on our network
Free Assisted Travel Helpline: 0800 912 2901 (Monday to Sunday: 07:00 to 22:00 - except Christmas Day)
Assisted Travel Textphone: 18001 0800 912 2 901 (for people who are hard of hearing)