Aberdeen (ABD)
Guild Street
Aberdeen
Aberdeen
Union Square
AB11 6LX
Staffing level | Part time |
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CCTV | Yes |
Information systems |
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Ticket office opening times |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Use Oyster cards here | No |
Smartcards issued here | No |
Top up Smartcards here | Yes |
Validate Smartcards here | Yes |
Penalty fares | SR |
Customer service information | |
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Left luggage | Available: No |
Lost property | Telephone: 03301 092 833
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First class lounge opening times | Located Above booking office on the main concourse. Our lounge is unstaffed with access granted via an intercom system. Tickets accepted Inter-Available First Class tickets valid for travel on ScotRail services that day. LNER tickets are accepted Caledonian Sleeper Club room and Double room guests are permitted access. 'Cross Country only' tickets not accepted. Facilities Charging points and USB charging is available. Refreshments Complimentary refreshments and light snacks. Coffee and water machine. Wi-Fi Yes Showers include an Accessible Shower Yes
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Seated area | No
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Waiting room | No
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Trolleys | Yes
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Station buffet | WH Smith Yes
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Toilets | Yes
The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours |
Baby changing facilities | Yes
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Showers | Yes
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Wifi | Yes
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Post box | Yes
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ATM machine | Yes
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Shops | WHSmith newsagent. Station has two PhotoMe photo booths. Yes
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Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . Note: Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing) |
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Staff help | Meeting Point: At the Automatic Ticket Gates inside the station
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Induction loop available | Yes |
Ticket machine | Yes
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Accessible booking office counter available | Yes
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Ramp for train access available | Yes
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Accessible taxis information | No
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National Key toilets available | Yes
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Step free access | This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic gates. Automatic Ticket Gates in operation Mon-Sat: 0600-2310; Sun: 0830-2310. Tactile paving to all platforms Blue Badge parking bays: 10 |
Ticket gates | Ticket gates to all platforms Yes
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Impaired mobility set down available | No
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Wheelchairs | Yes
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Cycle storage available | Yes |
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Cycle storage spaces | 80 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | Yes |
Cycle storage location | Additional cycle parking located outside Union Square Shopping Centre |
Cycle storage types |
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Car park 1 | South College Street Car Park |
Car park 1 operator | ScotRail |
Car park 1 spaces | 188 |
Car park 1 opening times |
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Car park 1 charges |
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Car park 1 contact details | |
Rail replacement information | Buses pick up/drop off on College Street |
Taxi rank | |
Onward travel | For details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours) |
Airport | Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours) |
Port | Ferry service runs from Aberdeen Ferry Terminal to Kirkwall and Lerwick. For details of these, plus connecting buses to the Ferry Terminal, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours) |