We want to make sure all customers get to their destinations safely and comfortably – and that includes passengers travelling with cycles.
But if you can’t complete the cycle portion of your journey as a result of an accident, vandalism or an irreparable breakdown to your bike, we can make sure that you (and your bike, if appropriate) get to your destination for that day.
Provided your destination is on the Scottish mainland, ScotRail Cycle Rescue will get you to the nearest ScotRail-served train station where you can get an onward train service.
If an incident happens late in the day, you’ll be transported to the nearest Scottish city where you can find overnight accommodation and an onward train service the following day – and, if appropriate, repair facilities for your cycle.
Simply call our freephone helpline on 08000 717 212 and we’ll do our best to help you. You will need to have your valid rail ticket to hand when you telephone. ScotRail Cycle Rescue is a service for First ScotRail Limited passengers operated by ETA Services Ltd (ETA) on behalf of ScotRail. For terms, conditions and exclusions click here.
