How we're performing

At ScotRail, we pride ourselves on our performance to you.

As a member of Abellio Group, we operate 95% of passenger rail services in Scotland, providing 2,000 services a day. We also operate almost all of more than 340 passenger stations in Scotland, of which 142 are staffed.

In this section, you can:

  • See how our trains are running, what our targets are and how we're performing against them
  • Find out about the different ways we measure customer satisfaction levels, including our participation in the National Rail Passenger Survey and our online customer panel
  • View our policy on passenger disruption, which lets you know what you can expect when you are disrupted during a journey with us