How we're performing

Making things better, every single day.

As a member of Abellio Group, we operate 95% of passenger rail services in Scotland, providing 2,000 services a day. We also operate almost all of more than 340 passenger stations in Scotland, of which 142 are staffed.

Our performance improvement plan

ScotRail Alliance performance improvement plan coverWe are committed to delivering improved train service punctuality.

Our Performance Improvement Plan - agreed with the Transport Minister and Transport Scotland - is designed to do just that.

The 249 actions will improve our overall train performance and give us a foundation to continue to improve punctuality in future. This plan will continue to evolve.

We are undergoing the biggest period of transformation and improvement of Scotland’s railway since the Victorian era. The work we're doing today will deliver a better, more reliable railway for tomorrow.

Find out more

In this section, you can:

  • See how our trains are running, what our targets are and how we're performing against them
  • Find out about the different ways we measure customer satisfaction levels, including our participation in the National Rail Passenger Survey and our online customer panel
  • View our policy on passenger disruption, which lets you know what you can expect when you are disrupted during a journey with us

Performance & reliability Customer satisfaction Passenger disruption