Passenger charter

We want to make sure that every trip you have with us is as enjoyable as possible. Our Passengers' Charter is designed to give you a better idea of what our business is all about, and the high standards you can expect from us each time you travel.

You can read our Passengers' Charter.

We listen to you

Listening to your views is important to us, so we welcome any comments, suggestions and views you have on our service. If you feel we haven’t fulfilled our Charter obligations, we will consider claims for delays, disruptions or poor service. The limit for compensation (other than personal injury) is £1,000.

Click here to download Your Feedback – a combined comments form and a compensation claim form.