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Contact us

Contact us

Enquiries

For all general enquiries click here.

Feedback

To tell us what you think of our services click here.

Telesales

To book your tickets online click here.

If you would prefer to purchase your tickets by phone, call our dedicated ScotRail team on 0330 303 0111 who will be able to happy to help you. They are available from 7am to 10pm, 7 days a week.

Online Booking Support

Click here to email our online booking support team.
Alternatively, telephone 0344 556 5636.

Connect with Us

Become part of our flourishing Facebook community, and follow us on Twitter for real time service updates and answers to your questions.

Facebook

Find us at facebook.com/ScotRail. We are available between 7am and 10pm, seven days a week.

You can:

· Ask us a question about our service
· Share your experience of our services with others
· Make a suggestion about how we can improve 
· Or just drop by for a chat with our friendly team.
 
Come and talk to us by posting to our page or to send us a private 
message. We will reply to as many posts as we can.  All we ask is 
that you keep it clean and friendly.
 
Our staff are important to us and we respect their right to privacy.  Therefore, we won’t deal with complaints made about staff on Facebook.  Any posts identifying a ScotRail colleague will be hidden from the page.

If you wish to give us feedback on any of our staff, please email scotrailcustomer.relations@firstgroup.com. All complaints will be properly investigated and a response sent to you if you wish.

Twitter 

Talk to us @ScotRail.   We are here to help between 7am and 10pm, 7 days a week.
 
You can use Twitter to:

· Ask us a question
· Give us your feedback on our service
· Make a suggestion for improvements
· Get information about how our trains are running
· Read information about what we are up to.
 
Our staff are important to us and we respect their right to privacy.  Therefore, we won’t deal with complaints made about staff on Twitter.  

If you wish to give us feedback on any of our staff, please email scotrailcustomer.relations@firstgroup.com. All complaints will be properly investigated and a response sent to you  when concluded. 

Job Opportunities

Click here to visit our Careers page