ScotRail is introducing a new ticket vending machine to the network in a trial that could lead to improved ticket options and clearer information for customers at stations across Scotland.
The new machine, called a Smart Kiosk, is much more advanced than regular ticket machines, giving customers additional options to plan their journey and choose a seat preference, as well as purchase tickets for the day of travel.
Customers can also plan for future travel and benefit from cheaper, advanced fares, where available.
With improved accessibility features, customers can change the Smart Kiosk user interface at the touch of a button, allowing the navigation screen to adapt to be more accessible for all users.
The smart ticket machine can also be used by two customers at once, allowing the main screen to provide ticket vending and information, while a companion screen to the side of the unit enables the loading of tickets onto Smartcards.
Better connectivity will allow the Smart Kiosk to offer live travel information, including train times and platform numbers.
Smart Kiosks can also distribute new paper tickets featuring QR barcodes, aligning with the new industry standard for paper tickets sold by most UK train operators.
Customers are now being encouraged to try the Smart Kiosk, currently located in Glasgow Central station, and provide feedback which could help improve the future of ticket retailing.
Customers using the trial Smart Kiosk are also being offered the chance to win a return ticket to anywhere in Scotland with ScotRail.
Claire Dickie, ScotRail Commercial Director, said:
“ScotRail is pleased to be able to trial the new Smart Kiosk, offering more advanced ticket options and information for our customers.
“Any feedback received can help ScotRail develop an even better journey experience across the network.”