Cookie policy

Our website https://www.scotrail.co.uk (the “Site”) uses cookies to help us to provide you with a good experience when you browse the Site and they also allow us to improve the Site.

If you would prefer us not to set cookies on our Site, you can disable them by changing your internet browser settings. How to do this will depend on the browser you are using, but the following is a step-by-step guide to the most popular browsers:

Microsoft Internet Explorer:

  1. Click on the "Tools" menu
  2. Select "Internet Options"
  3. Click on the "Privacy" tab
  4. Select the desired setting

Google Chrome:

  1. Click on the Customisation menu at the top right of the page
  2. Select "Settings"
  3. Select "Show Advanced Settings" and then "Content Settings"
  4. Select the desired settings under the "Cookies" heading

Mozilla Firefox:

  1. Click on the "Tools" menu
  2. Click on “Options"
  3. Select "Privacy"
  4. Choose the desired options under the "Cookie" menu

For all other browsers, please follow the instructions provided by the relevant browser, usually located within the "Help", "Tools" or "Edit" facility.

If you only disable third party cookies, you will still be able to use this Website, but some of its content will not be as relevant to you. If you disable all cookies, this will result in the Site not working properly.

If you do choose to disable cookies, this choice will only apply to the device you are using at the time. If you want to stop cookies being set on other devices, you will need to follow the relevant steps on each device. Please note that disabling cookies does not delete cookies from your browser, you will need to do this from within your browser.

Access to our database containing personal information on registered users of the Site is restricted. In order to increase security we ask you to input a password when you register as a user of the Site. Please keep this password secret. In addition, we encrypt your financial information using SSL (Secure Sockets Layer) technology so that no one else can access your credit card details as they travel through the Internet. SSL is certified by Verisign and is recognised as a secure way to pay on-line.

As you may be aware, no data transmission over the Internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect the personal information you provide to us, we cannot guarantee the security of your information and the use of our facilities (e.g. email) is at your own risk. If you have any questions about paying for your ticket through the Site, please contact Customer Relations.