National Rail Conditions of Travel
Your rights and responsibilities when travelling on the National Rail network.
When you buy a ticket to travel on the railway network, you enter into agreement with the train companies whose trains you have the right to use. The National Rail Conditions of Travel set out your rights and any restrictions to those rights.
You can request a copy of the ‘National Rail Conditions of Travel’ booklet from ScotRail Customer Relations or download as a PDF from the National Rail website.