Transparency

How are we doing?

We make sure we’re transparent about what we're doing and what's happening on the network, now and in the future.

You can find out about our performance, customer satisfaction, engineering works, facilities and travel information here.

We work as part of an alliance with Network Rail to continually make our train services more reliable and run on time.

Our services are monitored every day, including Sundays and Bank Holidays. We publish the results online for the previous day and previous month.

View performance results

We use regular surveys to find out how satisfied you are with our services. We publish some of the results online, and use the insights to inform how we train and develop our teams.

We're part of the National Rail Passenger Surveys (NRPS) run by Transport Focus. There are two surveys a year – allowing us to measure how we’re doing and where we can improve, at stations and on board our trains.

Find out more and view latest NRPS results

We publish live travel information on our homepage throughout the day, with details of any disruption across the ScotRail network. If you're travelling on one of our trains and your journey is delayed by 30 minutes or more, we'll give you compensation with Delay Repay.

Network Rail publishes information on the common causes of delays, and what is being done to reduce them.

View live travel updates Delay Repay guarantee Common causes of delays

We publish information on engineering works and timetable alterations – making it easy for you to check which services are affected, and how to plan around them.

Short-term engineering works are displayed as PDF files. Long-term engineering is shown in detail in our timetables.

Upcoming engineering works Timetables EGIP

Find all the essential information, including opening times and facilities at our stations.

We’re dedicated to helping disabled customers and people with reduced mobility wherever we can. It’s great to know in advance what assistance you need, but we’ll help you travel on our network whether you’ve booked in advance or not.

Stations and facilities Accessible travel

You can plan your journey and buy tickets online, from the ticket office at a staffed station, a ticket machine or by phone. We publish information about the different ticket options to help you decide which one is right for you.

Plan and buy online Find the right ticket View timetables Accessible travel

​ScotRail is operated by Abellio and we’re dedicated to transforming travel services for Scotland. Find out more:

Our values Our commitments ScotRail in the community