How are we doing?
We make sure we’re transparent about what we're doing and what's happening on the network, now and in the future.
You can find out about our performance, customer satisfaction, engineering works, facilities and travel information here.
We work as part of an alliance with Network Rail to continually make our train services more reliable and run on time.
Our services are monitored every day, including Sundays and Bank Holidays. We publish the results online for the previous day and previous month.
We use regular surveys to find out how satisfied you are with our services. We publish some of the results online, and use the insights to inform how we train and develop our teams.
We're part of the National Rail Passenger Surveys (NRPS) run by Transport Focus. There are two surveys a year – allowing us to measure how we’re doing and where we can improve, at stations and on board our trains.
We publish live travel information on our homepage throughout the day, with details of any disruption across the ScotRail network. If you're travelling on one of our trains and your journey is delayed by 30 minutes or more, we'll give you compensation with Delay Repay.
Network Rail publishes information on the common causes of delays, and what is being done to reduce them.
We publish information on engineering works and timetable alterations – making it easy for you to check which services are affected, and how to plan around them.
Short-term engineering works are displayed as PDF files. Long-term engineering is shown in detail in our timetables.
Find all the essential information, including opening times and facilities at our stations.
We’re dedicated to helping disabled customers and people with reduced mobility wherever we can. It’s great to know in advance what assistance you need, but we’ll help you travel on our network whether you’ve booked in advance or not.
You can plan your journey and buy tickets online, from the ticket office at a staffed station, a ticket machine or by phone. We publish information about the different ticket options to help you decide which one is right for you.
ScotRail is committed to equality.
That’s why men and women are paid equally for doing equivalent jobs in our business. Our pay policy is agreed with the trade unions, and implemented regardless of gender.
But it’s no secret that the railway industry has historically been a very male-dominated place. We are working hard to change that, and to encourage women and men from all backgrounds to consider a career with us.
By law, all companies across the UK employing 250 or more people must publish the details of how large the pay gap is between their male and female employees.
ScotRail has published these details. You can view the report by clicking the link below.
This report shows that there is a 19.05 per cent gender pay gap at ScotRail. This means that the average salary for a female is 19.05 per cent less than for a male.
This does not mean women are paid less than men for doing the same job. Men and women are paid equally at ScotRail for doing equivalent jobs.
What it does mean is that there is an under-representation of females at ScotRail. Twenty per cent of our workforce is female. Women are particularly under-represented in our operations and engineering teams, as well as in our management grades.
This heavily influences our gender pay gap. We are working hard to change that. That’s why we are doing the following:
- Using our graduate, apprentice, and intern programmes to attract more women into our business.
- Promoting the role of women in STEM (science, technology, engineering, and mathematics) jobs, through school visits.
- Continuing to monitor pay to ensure there is no bias towards either gender during recruitment or throughout employment with ScotRail.
- Regularly reviewing our HR policies and processes to ensure that people have the opportunity to work in a way that works best for them, their career aspirations, and their home life.