Performance and reliability
We work as part of an alliance with Network Rail to continually make our train services more reliable and run on time. All our services are monitored every day, including Sundays and Bank Holidays.
The standard measure throughout Great Britain for measuring train service performance is the Public Performance Measure (PPM). It is made up of two distinct elements - punctuality and reliability.
- Punctuality is measured as the percentage of our trains that have arrived at their final destination within five minutes of the advertised time. When a specially advertised revised timetable is in operation, at times of engineering work for example, we are measured against the revised times
- Reliability is measured as the percentage of our advertised train services that operate
We have targets for our PPM, both for the network as a whole, and broken down by regions.
Results from 20 February 2017
|Suburban East Services||92.4%|
|Suburban West Services||93.8%|
- Set fault at Carlisle.
- Set failure at Motherwell.
Results of the last rail four-week period from 8 January - 4 February 2017.
The routes explained…
- Edinburgh to Aberdeen
- Edinburgh to Falkirk to Glasgow
- Glasgow/Edinburgh to Inverness
- Glasgow to Aberdeen
Suburban East Services (Formerly East Coast)
- Edinburgh to Bathgate, Dunblane, Fife Circle, Tweedbank and North Berwick
Suburban West Services (Formerly Strathclyde and Central Groups)
- All Services starting or terminating at Glasgow Central High Level
- All Services via Glasgow Central Low Level
- All Services via Glasgow Queen Street Low Level
- Glasgow Queen Street to Falkirk Grahamston/Cumbernauld/Dunblane/Maryhill/Anniesland
- Kilmarnock to Ayr/Girvan/Stranraer
- Motherwell to Cumbernauld
Rural Services (Formerly South West and Highland Groups)
- Glasgow to Stranraer
- Glasgow/Stranraer/Girvan to Dumfries to Carlisle/Newcastle
- Inverness to Aberdeen, Kyle of Lochalsh and Wick/Thurso
- The West Highland Lines
Service Quality Incentive Regime (SQUIRE)
At ScotRail, we work hard with Transport Scotland to ensure we maintain the high standards of our stations and trains through our Service Quality Incentive Regime (SQUIRE). This seeks to ensure that all of our stations and trains are checked every four weeks, and any faults or areas for improvement are reported and repaired.
- We check our stations to make sure lights are on when required, stations and shelters are clean and free from litter, and seats are safe to sit on
- We check our trains to make sure seats are clean and safe, there's a comfortable ambient temperature and toilets are available for customer use
- We work hard to ensure our stations and trains are free from graffiti