Performance and reliability
At Scotland’s Railway, we work together as one team to deliver the safe, punctual, and reliable service that our customers expect and deserve.
As a transparent railway, ScotRail and Network Rail publish daily figures on our punctuality so customers can see how we performed over the previous 24 hours.
The Public Performance Measure (PPM) is the standard measure for train service performance throughout Great Britain. There are two elements – punctuality and reliability.
- Punctuality – the percentage of our trains that arrive at their destination within five minutes of the advertised time. When a specially advertised revised timetable is in operation, at times of engineering work for example, we are measured against the revised times.
- Reliability – the percentage of our advertised train services that operate
Our target for the entire network is for 92.3% of services to arrive at their destination within five minutes of the advertised time. We work flat out to deliver this for our customers.
Sometimes we don’t achieve that, and sometimes that’s out of our hands because of outside factors like storms. But it’s what we all work towards every day.
Results from 05 July 2022:
The top significant incidents that affected performance yesterday were:
Trespass at Lunan.
Door fault at Glasgow Central
Performance results of the last rail four-week period from 29 May - 25 June 2022.
The routes explained
- Edinburgh to Aberdeen
- Edinburgh to Falkirk to Glasgow
- Glasgow/Edinburgh to Inverness
- Glasgow to Aberdeen
Suburban East (formerly East Coast)
- Edinburgh to Bathgate, Dunblane, Fife Circle, Tweedbank and North Berwick
Suburban West (formerly Strathclyde and Central Groups)
- All services starting or terminating at Glasgow Central High Level
- All services via Glasgow Central Low Level
- All services via Glasgow Queen Street Low Level
- Glasgow Queen Street to Falkirk Grahamston/Cumbernauld/Dunblane/Maryhill/Anniesland
- Kilmarnock to Ayr/Girvan/Stranraer
- Motherwell to Cumbernauld
Rural (Formerly South West and Highland Groups)
- Glasgow to Stranraer
- Glasgow/Stranraer/Girvan to Dumfries to Carlisle/Newcastle
- Inverness to Aberdeen, Kyle of Lochalsh and Wick/Thurso
- The West Highland Lines
Service Quality Incentive Regime (SQUIRE)
We work with Scottish Rail Holdings and Transport Scotland to ensure we maintain the high standards of our stations and trains through the Service Quality Incentive Regime (SQUIRE).
All our stations and trains are inspected every four weeks, and any faults or areas for improvement are reported and repaired.
- We check our stations to make sure lights are on when required, stations and shelters are clean and free from litter, and seats are safe to sit on.
- We check our trains to make sure seats are clean and safe, there's a comfortable temperature, and toilets are available for customer use.
- We work hard to ensure our stations and trains are free from graffiti.