mTickets

Introducing our new and improved free ScotRail App.

For an even smoother experience, download the new and improved ScotRail App featuring mTickets and live journey information.

mTickets are the faster way to buy and use train tickets. Available for Advance, Singles and Returns, you can now buy and download tickets straight to your mobile, instantly. Stored within the app, simply activate your digital ticket with a tap, and scan at the ticket gates to board. Join us in going digital and take the next step towards greener travel.

Our Live Times feature keeps you up to date with just one tap of the app, featuring platform information and up-to-date service information. Travelling by train has never been so easy.

Download on the Apple App Store Get it on Google Play


Why choose mTickets?

Things to do, people to see?

Take back your time with mTickets.

Buy tickets from the comfort of your home or on the way to the station. mTickets are available instantly, so you can avoid ticket queues and head straight for your train.

Go contactless

Go contactless

Reduce your contact when travelling.

mTickets are the contact-free way to travel. Download your ticket to your phone, scan at the gates or show to staff.

Can’t get online?

Don’t worry. View and use your mTickets without being connected.

Once downloaded, you don’t need internet access to scan your mTickets at the gate – just open your app for quick and easy access to your mTickets.

Sustainable travel

Going digital means we’re all doing our bit towards a greener future.

All your mTickets are stored digitally within the app – no need to print.


How to use mTickets

Step 1: Download the new app

Go to the App Store and download our new and improved ScotRail App.

Step 2: Create an account

Log in to an existing My ScotRail account or register via the app – it only takes a few minutes.

Step 3: Start using instantly

Search for train times and prices, make your purchase, download, and activate instantly.


Season Ticket or Flexipass holder?

mTickets are currently only available for Advance, Singles and Returns, however the new ScotRail App is still the best way to plan and buy tickets and get live journey information. And if you currently use the ScotRail App to load tickets to your Smartcard, including your Season Tickets or Flexipass, don’t worry – this feature is still available.


FAQs

Looking for more information? We’ve answered the most asked questions below.

To purchase your mTicket, use the ScotRail app and choose ‘mobile’ as your delivery method. When you travel, your mTicket will be checked by staff in the same way as a paper ticket would. When passing through the station gates, simply present the QR code on your phone to the reader on the gate to gain entry/exit.

You can pay for your mTicket on the ScotRail app using your credit or debit card, or Apple Pay.

Your mTicket can be loaded onto any modern Android or Apple Phone or tablet through the ScotRail app.

No, mTickets cannot be printed. They are held within, and used from, the ScotRail app on your device.

Yes, where a ticket is eligible for a Railcard discount, it can be applied to your mTicket. If you use a railcard, don’t forget to take it with you when you travel or you will need to buy a new ticket.

Yes, you’ll still be able to find this information in the app. You can get live travel information from the Buy Tickets and Live sections in the app.

Yes, where your ticket type is eligible for exchange or refund you can do this within the My Tickets section of the app. If you buy a refundable ticket for more than £10, you are eligible for a refund. All we ask is that the m-ticket is not activated or used. Please note that a £10 admin fee will apply.

Your mTicket will be delivered to your device almost instantly. Usually, a quick refresh of the ticket screen is all that’s required.

An mTicket has the same validity as a paper ticket or ticket on Smartcard. For example, an Advance mTicket is only valid on the train you selected.

No, you don’t need to have internet access to use your mTicket. You can scan your mTicket when you travel without using any internet. You only need access to the internet to make the initial purchase and to download the ticket to your phone.

Anytime, Off-Peak and Advance fares are available as an mTicket.

Yes, within the My Tickets section of the app you will see all your purchased tickets. If you’re travelling as a pair or in a group, one mobile device can be used for all tickets. You’ll need to allow extra time at the station as you’ll need to scan each mTicket separately to get through ticket barriers.

Yes, standard child tickets are available as mTickets. Kids for a Quid tickets cannot be loaded as mTickets as these can only be purchased from a booking office or on board a train when a booking office isn’t available.

If you’re unable to show a valid ticket when travelling you will be required to purchase another ticket for your journey. Your original ticket can then, if terms and conditions allow, be submitted for refund.

If you have already purchased your ticket and your phone breaks, we can transfer your ticket to a new device but we can’t replace it with a paper ticket.

For any issues with your mTicket, please visit Scotrail.co.uk for help and support.