This charter sets out our commitment to provide the safe and high-quality service that you have the right to expect. It contains details about how to plan your journey, buy tickets and arrange extra help if you need it. You can view the document here .
We have information on our refund process and with our ‘Delay Repay’ scheme, we explain how to make a claim if you are delayed.
We have made it easier than ever before for you to get in touch with us, whether for help or to give us comments.