We’re giving you quicker, more comfortable and better value journeys from door to door.
We’re delighted that the new ScotRail franchise is now being operated by Abellio. When this was announced by Transport Scotland they told the nation to expect a transformation in rail travel across the country – and that’s exactly what we promise to deliver.
We’ve put together a clear plan to make sure your journeys are fast, reliable and easy – not just when travelling on the train, but throughout your entire trip from door to door. In short, we have re-thought the ScotRail service to make sure it reflects the way you want to live. You’ve told us about travelling to work, on business, visiting friends and family and enjoying the great outdoors, so whatever journey you’re taking, we can make it better for you.
On routes between Scotland’s seven cities, we’re introducing faster, more spacious trains with more carriages and new onboard facilities. We will also speed up journeys elsewhere on the ScotRail network by introducing new trains, sharpening timetables and improving connections between our services.
Our plans to dramatically increase the availability of Smartcard and online tickets will make journeys more convenient and cheaper. Significant discounts will be available on many current fares to reflect how often and when you travel. Buying tickets will be quicker at ticket offices and you‘ll be able to hold tickets for rail, many other public transport trips, car parking and cycle hire on a single Smartcard.
We are putting in place a range of new measures to make sure your journeys to and from our stations are faster and easier. For example, there will be better connections with buses, new tickets combining rail with ferry and air travel, and we’ll create the UK’s largest cycle/rail network. New customer information sources will provide full details on all transport choices to and from ScotRail stations, including walking and cycling, putting you in control of your journey. We want to have a key role in delivering a truly integrated national transport networks.
Some train journeys will become an experience in their own right. We’ll design services in the most beautiful parts of the country to become a world class attraction.
In many ways, the new ScotRail franchise represents a landmark, not just for the railway and its passengers, but for Scotland as a whole. ScotRail will become a national asset which the country can be proud of, for its part in helping to build prosperity, better quality of life and a fairer society throughout Scotland.
We know we can achieve these ambitions. We’ve spent almost three years speaking to people, businesses, the tourist industry and councils the length and breadth of Scotland to get their views and think about how we can work together. It means we understand what we need to do to play our part in helping to achieve Scotland’s vision for its railway.