Our purpose

We recognise we play a big part in people's lives. From the every day to the extraordinary, whatever your journey, our railway family is at your service.

What we value

We care about our customers

We keep you at the heart of everything we do.

We work together

We encourage teamwork and understanding right across our business to deliver a first-class service.

We look after everyone

The safety and wellbeing of our customers and colleagues is at the forefront of all we do.

We're open and honest

We say what we mean and we mean what we say, always striving to deliver on our promises.

We make a difference

We’re advocates of making a difference in the world, particularly around sustainability. We’re investing in people and plans to create a greener future.

Find out about our people. About us

Smiling ScotRail employee at a station.

From online to onboard, we go the extra mile. Book your tickets.

Our priorities

Improving safety, health and wellbeing

Our aim is to get you home safely every day.

Our Travel Safe Team is dedicated to promoting safety standards in our stations and on board our trains.

We're also committed to enabling healthy travel choices and raising awareness around mental health through accessible events including support and workshop sessions in local communities.

Taking sustainability seriously

Did you know one train can remove up to 500 cars from our roads?

Our Sustainability plan shows that by taking the train you’re helping us deliver our net-zero target and promote greener, cleaner choices.

We’re always assessing the impact of ScotRail and our suppliers on the environment, striving for a more sustainable rail service.

Pushing for equality

We're tackling inequality and strive to provide a service that is affordable, accessible and easy to use.

The railway is for everyone, and we're committed to creating a culture that embraces diversity, inclusion and belonging.

Delivering inclusive economic growth

We help connect communities and support businesses across Scotland.

Along with our partners, we’ve invested a combined £4m in the regeneration of disused railway buildings as galleries, shops and other spaces for the benefit of communities throughout Scotland.

Visit the Sustainability Hub. Find out more.